{"id":1791705,"url":"https://alion.io/job/cornerstone-ondemand-billings-supervisor","title":"Billings Supervisor","company":{"id":6504,"name":"Cornerstone OnDemand","domain":"cornerstoneondemand.com","url":"https://alion.io/company/cornerstone-ondemand","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Cornerstone","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Heredia, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":61000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5256},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T12:00:00Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-24T22:54:58Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"The Billings Supervisor will be responsible for the assistance in the management of a team of Billings Specialists. The ideal candidate is a self-starter, able to multi-task, detail oriented, honest, hardworking, and able to interact with internal departments, management, and service providers on a daily basis. This candidate must be focused, intelligent, dependable, motivated and able to have fun.\nIn this role you will… Be responsible for planning and organizing a billing team, including, leading, building and mentoring Guides billing team actions by researching, developing, writing, and updating billing policies, procedures, methods, and guidelines Reviewing and managing service tickets and reviewing responses to ensure accuracy Ensures the accuracy of billing reports and metrics and uses the information to review productivity and accuracy of the billing team Consistently reviews the effectiveness of billing processes and makes recommendations for improvement Coordinate billing audit and compliance activities and validate adherence to SOX controls and other compliance guidelines Be responsible for the resolution of complex billing matters Maintain strong customer relationships to ensure the immediate resolution of problems as well as being responsive to future needs Review complex multi-year contracts and related sales orders Coordinate with various departments to support our monthly and quarterly close procedures You’ve got what it takes if you have… B.S./B.A. in Business Administration, Accounting or Finance 3+ years of experience with at least 1 year of supervising/managing employees Must have strong critical thinking, written, and verbal communication skills Excellent understanding of Finance, with particular emphasis in Credit, Billing, and Collections (Accounts Receivable) Ability to work independently and is a team player Proven experience in working in a team under pressure to meet deadlines Proficiency in Excel and Word. 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