{"id":1791726,"url":"https://alion.io/job/cornerstone-ondemand-product-support-engineer-2","title":"Product Support Engineer","company":{"id":6504,"name":"Cornerstone OnDemand","domain":"cornerstoneondemand.com","url":"https://alion.io/company/cornerstone-ondemand","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Cornerstone","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":43000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T12:00:00Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-23T23:16:37Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"The Product Support Engineer provides frontline technical and functional support for Cornerstone’s solutions. You’ll combine problem-solving, communication, and customer empathy to deliver an outstanding support experience across multiple channels. You are energized by troubleshooting, passionate about helping people, and comfortable learning complex SaaS applications.\nAs a key member of our Support team, you will advocate for customers while ensuring expectations and SLAs are consistently met. This role supports customers through a variety of channels, including phone and Salesforce cases. In this role you will... - Develop a strong understanding of Galaxy’s product suite and underlying technologies. - Provide phone and written support to customers, resolving technical and functional issues of varied complexity. - Diagnose and troubleshoot problems using tools such as developer consoles, network diagnostics, and log analysis. - Assess case severity and business impact, escalating appropriately when needed. - Ensure high customer satisfaction by responding promptly, communicating clearly, and meeting SLA expectations. - Follow established workflows and guidelines for case handling. - Contribute to internal knowledge by documenting solutions and sharing insights with peers. - Manage and resolve customer issues via both synchronous (phone) and asynchronous (web support) channels.\nYou’ve got what it takes if you have… - A strong customer-centric mindset with a passion for solving problems. - Experience in a customer support or service environment (ideally SaaS). - Excellent verbal and written communication skills. - Patience, active listening, and the ability to de-escalate challenging situations. - Strong organizational skills and comfort working with SLAs, processes, and support tools. - Ability to multitask and remain effective under pressure. - The confidence to influence and collaborate effectively across teams. - Experience troubleshooting web applications. - Basic technical understanding of: Network diagnostics (e.g., Fiddler, browser developer tools), Web technologies (HTTP, cookies, basic API concepts) - About 1 year of experience in Customer Support, ideally with HRIS, CRM, or other cloud-based systems. Extra dose of awesomeness if you have... Prior technical support experience in a SaaS environment.\nFamiliarity with logs, APIs, and debugging tools. A natural curiosity and drive to understand how complex systems work.","description_format":"text","description_chars":2468,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Education","AI Agents","HR & Recruiting AI"],"lifecycle":[{"event":"open","at":"2026-10-03T17:55:10Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.715,"p_room":0.44,"age_days":31,"expected_fill_days":30,"reasons":["conf:1","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/cornerstone-ondemand-product-support-engineer-2","json_url":"https://alion.io/job/cornerstone-ondemand-product-support-engineer-2.json","meta":{"generated_at":"2026-10-24T00:49:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1255,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6504},"rest":"https://alion.io/mcp/rest/get_company?id=6504"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcornerstone-ondemand-product-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcornerstone-ondemand-product-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcornerstone-ondemand-product-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cornerstone-ondemand-product-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcornerstone-ondemand-product-support-engineer-2"}]}