{"id":1601530,"url":"https://alion.io/job/cornerstone-ondemand-support-operations-manager","title":"Support Operations Manager","company":{"id":6504,"name":"Cornerstone OnDemand","domain":"cornerstoneondemand.com","url":"https://alion.io/company/cornerstone-ondemand","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Cornerstone","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Heredia, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":77000,"period":"year","method":null,"sample_n":19148},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false}],"status":"live","first_seen_at":"2026-09-29T12:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-28T18:18:47Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"ABOUT CORNERSTONE Cornerstone believes human potential grows exponentially when AI works in service of people. Global Customer Support is where that promise is kept - one customer, one case, one conversation at a time. What You Will Own\nOwn the scoreboard pipeline: Salesforce + Level AI data flowing into the daily trackers, the MBR pack, and the ELT views - accurate, on time, trusted.\nRun workforce and coverage planning: the shift catalog, the 100-130% coverage band, and the staffing math behind every pod’s schedule.\nAdminister the modern stack operationally: Agentforce configuration, Level AI scorecards and iCSAT calibration, Customer 360 hygiene.\nTrack certification: every agent’s ramp (30/45/90) visible, gates enforced fairly, Enablement fed with completion data.\nDrive instrumentation forward: close measurement gaps (AHT live Oct 1), build the Where’s-My-Stuff dashboard, automate the manual.\nSupport the operating cadence: Pod Operations Reviews, Execution Review tracking, decision logs that stay closed-loop. What You Bring\n4+ years support operations, WFM, or business operations in a technical support org.\nExcel/BI craft and Salesforce reporting depth; automation instinct.\nPrecision with empathy: your numbers grade people - you make them fair.\nProgram management discipline across parallel workstreams. GATES: report accuracy + timeliness · instrumentation milestones · coverage-plan adherence · stakeholder trust scores. IN YOUR CORNER Connect Live · Advocate · Relentless · Earned Resolution - every customer leaves knowing Cornerstone Support is in their corner.","description_format":"text","description_chars":1588,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight","Education","AI Agents","HR & Recruiting AI"],"lifecycle":[{"event":"open","at":"2026-10-01T19:30:20Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.665,"p_room":0.55,"age_days":28,"expected_fill_days":27,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/cornerstone-ondemand-support-operations-manager","json_url":"https://alion.io/job/cornerstone-ondemand-support-operations-manager.json","meta":{"generated_at":"2026-10-28T19:52:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27538,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6504},"rest":"https://alion.io/mcp/rest/get_company?id=6504"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcornerstone-ondemand-support-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcornerstone-ondemand-support-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcornerstone-ondemand-support-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cornerstone-ondemand-support-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcornerstone-ondemand-support-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1601530}},{"tool":"search_jobs","arguments":{"company":"cornerstoneondemand.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1601530},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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