{"id":1449458,"url":"https://alion.io/job/corpay-distressed-passenger-agent-2","title":"Distressed Passenger Agent","company":{"id":3570,"name":"Corpay","domain":"corpay.com","url":"https://alion.io/company/corpay","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":11,"ghost_share":0,"stale_share":0.273,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mexico"],"countries":["MX"],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T07:31:06Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-11T19:12:13Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Your role\nCorpay is currently looking to hire a Distress Passenger Agent within our Lodging division. This position is located in Mexico. This role receives bookings requirements through multiple methods (ConneX App, email, chat, phone calls, screen printer, walk-ups, etc.) and coordinates resolution with vendors by strictly following Standard Operation procedures. Agents receive phone calls from Distress Passengers Agent tracking desks to address issues and last-minute challenges that Passengers might be experiencing with their layovers. During Massive Irregular Operations, this role works for extended times and under pressure, as Passenger must be placed in rooms in a timely manner from delays or flight cancellations. You will report directly to Operations Manager.What you'll be doing\nBook hotel accommodations for Passengers\nHandle emergency relocations of Passengers that occur last minute\nWork closely and in sync with scheduling and other relevant groups to satisfy all operational requirements and resolve situations that may affect Passengers\nCommunicate with internal departments and management to resolve problems and expedite work\nMonitor and confirm access to tools, systems and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to supervisors\nEffectively utilize all tools and technology to process, track and report transactions\nAccurately register in TA Connections System and applications all reservations information, agreements, approvals and background information relevant for future research and troubleshooting\nSource for suitable and compliant hotel markets and cities where American doesn’t have contracted hotels or when contracted hotels are Sold Out\nIn case of only having non-compliant options, ensure AA approves the bookings and record it as evidence in ConneX “notes”\nMake payments to hotel and transportation vendors as per system settings. (hotel’s contractual payment terms, are managed by AA)\nMaintain an environment of positiveness, open and respectful communications and professional behavior. Report any incidents in a formal and professional way to the supervisor on shift and/or HR\nMaintain impeccable attendance, punctuality, breaks, and adherence to Companies’ policies and Employee’s Handbook\nSupports IT, Billing and Commission Collections departments with data gathering activities, folios gathering, payment of collections and issue trouble shooting\nWorks on special projects and other duties as assigned\nExcellent interpersonal, written, and verbal communication skills\nStrong organizational and multitasking abilities\nFamiliarity with hotel sourcing, market research, and rate negotiation\nProficiency with Connex and PC tools\nCustomer service or call center experience (preferred but not required)\nWillingness to work flexible hours including evenings, weekends, and during high-demand irregular operations\nAbility to work independently and as a contributing team member\nAbility to interact with clients and business partners both electronically and via telephone\nPossess a general understanding of Connex\nReliable internet connection (must be 100 mbps or higher) and Quiet home-work environment is mandatory\nAbout Corpay\nAbout Corpay\nCorpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.\nAt Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.\nAs part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.\nNotice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.\nLearn more about Corpay: https://www.corpay.com\nTransparency & Compliance\nEqual Opportunity Employer\nCorpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.\nUse of Artificial Intelligence in Hiring\nCorpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.\nCandidate Privacy Notice\nFor information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.\nPay Philosophy\nCorpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.","description_format":"text","description_chars":6888,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Marketplaces","Payment Processing & Gateways","Currency Exchange & FX Payments"],"lifecycle":[{"event":"open","at":"2026-09-29T07:31:06Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.752,"p_room":0.9,"age_days":10,"expected_fill_days":22,"reasons":["conf:4","velocity","win:mid","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/corpay-distressed-passenger-agent-2","json_url":"https://alion.io/job/corpay-distressed-passenger-agent-2.json","meta":{"generated_at":"2026-10-11T19:25:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6223,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3570},"rest":"https://alion.io/mcp/rest/get_company?id=3570"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcorpay-distressed-passenger-agent-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcorpay-distressed-passenger-agent-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcorpay-distressed-passenger-agent-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/corpay-distressed-passenger-agent-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcorpay-distressed-passenger-agent-2"}]}