{"id":35684,"url":"https://alion.io/job/corrohealth-lead-application-support-engineer","title":"Lead - Application Support Engineer","company":{"id":5772,"name":"CorroHealth","domain":"corrohealth.com","url":"https://alion.io/company/corrohealth","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":69,"open_postings":33,"ghost_share":0.515,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India","Chennai, India","Coimbatore, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"JavaScript","optional":false},{"name":"MS SQL","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-03-16T00:00:00Z","employer_posted_date":"2026-03-16","last_verified_at":"2026-10-17T14:16:35Z","board_verified":true,"closed_at":null,"days_open":215,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":215},"description":"About Us:\nOur purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals.\nWe build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.\nESSENTIAL DUTIES AND RESPONSIBILITIES:\nNote: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.\nJOB SUMMARY:\nThe Lead Technical Support Engineer is a vital member of the Technical Services Team. The primary focus of this position is to provide outstanding service and solutions to clients through deployment and advanced technical support of the T-System solution. Provides technical leadership for the global client support and global technical services team\nESSENTIAL DUTIES AND RESPONSIBILITIES:\nNote: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. A Lead Technical Support Engineer may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.\nProvide software consultation, implementation, and support to T-System customersin a highly visible position.\n\nProvides technical leadership for the global client support and global technical services teams\n\nPerform global team member assignments for technical services and client support teams\n\nHandle solving technical issues encountered by the global team or escalate them promptly to global or domestic leadership\n\nAbility to assist with reassignments when needed\n\nAbility to collaborate with other team members on any technical issues.\n\nTrain global team members on the T System solutions and tools required to perform their job function.\n\nDiagnose technical issues through resolution for the T-System solution or platform.\n\nAvailable for On Call rotation.\n\nManage overflow of client support call volume as needed.\n\nCollaboratively works with the Implementation Team while meeting technical implementation project deadlines.\n\nPerform installation, upgrade, and support activities with minimal disruption to the business while following standard change management policies.\n\nResponsible for management and resolution of tier 3 production escalations for complex technical incidents, including analysis, root cause determination and on-going client follow-up\n\nWorks closely with Client Support and Technical Services team members to prioritize escalations and identify issues which need engineering input.\n\nResponsible for reducing the number of escalations requiring engagement of engineering\n\nMust be able to analyze and identify complex systemic software defects\n\nReview and assist in improving and maintaining knowledge base of internal technical documentation for Client Support and Technical Services\n\nAlign conduct with the Company’s Code of Ethics and Business Conduct and support the Company’s Ethics and Compliance Program\n\nEnsure individual compliance with all privacy and security rules and regulations and commit to the protection of all Company confidential information, including but not limited to, Personal Health Information\n\nNeed to ensure global client support staffing is effectively managed and proactively develop contingency plans to address any required changes in shift coverage\n\nMINIMUM QUALIFICATIONS & REQUIREMENTS:\nBachelor’s degree in computer science or related field or equivalent experience\n\nFive or more years providing software solutions and consulting with customers in a software deployment role.\n\nStrong SQL server database Queries and trouble shooting.\n\nWork experience with US based clients huge plus.\n\nExperience in providing advanced technical support in a customer facing role.\n\nStrong troubleshooting skills and in-depth knowledge of Microsoft technologies\n\nExperience with: Microsoft .NET, XML, Java Script, PowerShell Script, SQL Queries, Microsoft Active Directory, SaaS, Citrix, VPN, networking, HL7, Python, Azure technologies.\n\nExperience managing high priority technical issues and their associated communications.\n\nFour or more years of installation and support related experience with Windows 2012, 2016, 2022 Server and Microsoft Terminal Services preferably in a customer facing environment.\n\nTechnical knowledge in the installation, configuration, and troubleshooting of Microsoft SQL 2014, 2017, 2019, 2022 Server environments.\n\nVery strong customer service and communication skills.\n\nTime management and project management skills\n\nHealthcare IT experience is a plus\n\nPHYSICAL DEMANDS:\nNote: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.\nA job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.","description_format":"text","description_chars":6397,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Hospitals & Health Systems","Revenue Cycle & Medical Billing"],"lifecycle":[{"event":"open","at":"2026-03-16T00:00:00Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.24,"p_room":0.28,"age_days":215,"expected_fill_days":36,"reasons":["conf:4","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/corrohealth-lead-application-support-engineer","json_url":"https://alion.io/job/corrohealth-lead-application-support-engineer.json","meta":{"generated_at":"2026-10-17T21:46:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6522,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5772},"rest":"https://alion.io/mcp/rest/get_company?id=5772"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcorrohealth-lead-application-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcorrohealth-lead-application-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcorrohealth-lead-application-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/corrohealth-lead-application-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcorrohealth-lead-application-support-engineer"}]}