{"id":1735674,"url":"https://alion.io/job/corsicatech-account-manager","title":"Account Manager","company":{"id":2188811,"name":"corsicatech","domain":"corsicatech.com","url":"https://alion.io/company/corsicatech","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Greenville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":78000,"max_usd":157000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2434},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-06-23T17:41:00Z","employer_posted_date":"2026-06-23","last_verified_at":"2026-10-14T16:45:35Z","board_verified":true,"closed_at":null,"days_open":113,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":112},"description":"Account Manager- Located Onsite in Greenville, SC\nPurpose\nThe Account Manager is responsible for maintaining strong client relationships, acting as the primary advocate to ensure satisfaction, retention, and growth. This role drives sales growth within assigned accounts by identifying upsell and cross-sell opportunities, presenting tailored solutions, and achieving revenue targets. The Account Manager proactively manages retention and renewal processes, monitors account health, and develops strategies to mitigate churn and downsell risks. Additionally, the position coordinates service delivery, resolves client issues, and delivers strategic business reviews to support long-term loyalty and business objectives.\nResponsibilities\nThe responsibilities for this position include:\nClient Relationship Management\nManage and maintain overall client relationships, acting as the primary point of contact for all non-technical issues.\nConduct regular business reviews and maintain ongoing communications outside of formal meetings.\nMap client relationships and manage stakeholders to ensure effective communication and influence.\nSales & Revenue Growth\nDrive sales growth within assigned accounts by identifying upsell and cross-sell opportunities for existing clients.\nPresent quotes, Statements of Work (SOWs), and proposals for new services and solutions.\nCollaborate with internal teams to develop tailored offerings that address client needs and business objectives.\nAchieve assigned sales goals and revenue targets for existing customer accounts.\nRetention, Churn & Downsell Risk Management\nOversee client retention and renewal processes, proactively engaging clients to maximize satisfaction and minimize churn.\nMonitor and report on churn risk, downsell trends, and account health metrics.\nDevelop and execute account plans to mitigate risks and retain revenue.\nAdvocate for both client and company needs, balancing expectations and driving long-term loyalty.\nService Coordination & Issue Resolution\nCoordinate with internal teams to resolve service escalations, billing questions, and procurement follow-up.\nEnsure timely resolution of client issues and maintain high satisfaction levels.\nTrack and report on satisfaction metrics, identifying trends and areas for improvement.\nQBRs & Strategic Reviews\nDeliver Quarterly Business Reviews (QBRs) in collaboration with technical peers, providing insights on performance, opportunities, and strategic alignment.\nPrepare and present account summaries, renewal forecasts, and growth strategies.\nAdministrative & Account Coordination\nManage select administrative aspects of assigned accounts, including documentation, approvals, and compliance records.\nEnsure all account documentation is accurate, up-to-date, and accessible.\nCompetencies and Qualities\nQualified candidates must meet the following job requirements:\nRelationship Management & Client Advocacy\nBuild and nurture trusted relationships with assigned clients, serving as their primary advocate within the organization.\nProactively identify client needs and ensure timely resolution of issues.\nMaintain a client-centric approach in all communications and interactions.\nSales Acumen & Business Growth\nDemonstrate strong business acumen and executive presence in client interactions.\nSkilled in identifying and pursuing sales opportunities within existing accounts.\nAbility to manage sales pipeline, forecast revenue, and achieve targets.\nRetention & Risk Management\nHighly organized with strong follow-through on pipeline, renewals, and account plans.\nSkilled in conflict de-escalation and risk mitigation strategies.\nCommitment to continual improvement of assigned processes and client outcomes.\nCommunication & Collaboration\nPolished communicator with excellent written and verbal skills.\nAbility to work independently and as part of a team, collaborating across departments.\nTechnical Proficiency\nTo effectively manage client relationships and coordinate with internal teams, the Account Manager must possess a solid baseline understanding of core business and IT concepts. This includes:\nTechnical Terminology & Concepts\nFamiliarity with common IT service terms such as SLA, ticketing systems, escalation paths, and service categories.\nAbility to interpret and communicate technical issues in clear, client-friendly language.\nNetwork & Server Infrastructure (General Awareness)\nBasic understanding of networking and server infrastructure to facilitate discussions with technical peers and clients.\nAwareness of how infrastructure impacts service delivery and client experience.Licensing, Hardware Lifecycle & Security (General Awareness)\nGeneral knowledge of software licensing, hardware lifecycle management, and security best practices.\nUnderstanding of Microsoft licensing and security standards to support client conversations.\nITIL Framework Awareness\nBasic knowledge of ITIL principles to align account management processes with industry best practices.\nEducation, Experience, and Certifications\nEducation\nBachelor’s degree in Business Administration, Information Technology, or a related field.\nExperience\n5+ years of related work experience, preferably in the IT industry.\nProven track record in client relationship management, account coordination, sales, and business review delivery.\nPreferred (Not Mandatory) Certifications\nITIL Foundation certification.\nMicrosoft Fundamentals (e.g., MS-900).\nOther relevant certifications in account management, client success, or sales.\nWork Environment\nIn most cases, work will be performed in a climate-controlled office space.\nTravel\nThis position may require occasional travel for client meetings or business reviews. Overnight travel is minimal.\nPhysical Demands\nCandidate should be able to lift 25 pounds.\nThe job may require sitting for extended periods and occasional bending, lifting, and driving.\nPosition Type/Expected Hours\nThis is a full-time position for five, eight-hour days (40 hours total) per week. A one-hour lunch break is provided. The shift starts at 8:00 AM and ends at 5:00 PM, Monday through Friday.\nOther Duties\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. 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