{"id":1735677,"url":"https://alion.io/job/corsicatech-service-desk-administrator-2","title":"Service Desk Administrator","company":{"id":2188811,"name":"corsicatech","domain":"corsicatech.com","url":"https://alion.io/company/corsicatech","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":145000,"period":"year","method":"global_role_seniority_cell","sample_n":721},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-04-30T18:32:00Z","employer_posted_date":"2026-04-30","last_verified_at":"2026-10-19T16:26:45Z","board_verified":true,"closed_at":null,"days_open":172,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":171},"description":"SERVICE DESK ADMINISTRATOR\nPurpose\nOur clients rely on the IT services we provide so they can serve their customers/clients, employ their staff, and add value to their communities. Increasing client confidence through timely, professional, friendly, and knowledgeable remote-support service is paramount to being the IT Leader we strive to be. Additionally, Corsica depends on the efficiency of Service Desk members to keep costs low. The Service Desk Administrator provides technical oversight and guidance to other Service Desk team members and applies specialized knowledge and skills to resolve escalated end user support issues and complex requests. The Service Desk Administrator also helps increase Corsica's overall operational efficiency by minimizing the amount of issues escalated to Corsica's most senior technical resources.\nThis is an onsite position, 5 days a week.\nResponsibilities\nThe responsibilities for this position include:\nClassify and triage escalated incidents, problems, and complex requests.\nTroubleshoot and resolve escalated incidents to return service to clients as quickly as possible.\nTroubleshoot and resolve problems reported by two or more users as quickly as possible.\nManage the impact, risk, and implementation of complex client change requests.\nFollow standard operating procedures as documented in the Knowledge Management System. \nAssistin creating and updating knowledge articles to be used by other service desk personnel.\nWork with the team and escalate as needed with the assistanceof management.\nMaintain and update system documentation and service ticket records.\nStay up to date on the latest technologies through ongoing education.\nCompetencies and Qualities\nQualified candidates must meet the following job requirements:\nAble to function effectively in a high-paced environment\nAble to understand the perspective of the client in all service interactions\nMakes effective use of time and complete tasks efficiently and on time\nAble to work with a team, communicate effectively, and have high attention to detail\nMeets client and corporate expectations for attendance, quality, and performance\nMust have intermediate experience with each of the following:System hardware, software, and operating systems\nCloud solutions such as Office 365 and Google Apps\nNetworking concepts such as TCP/IP, DNS, and DHCP\nActive Directory and Group Policy administration\nSwitches, firewalls, and advanced infrastructure\nCloud-based data-centerssuch as Azure and AWS\nServer applications such as SQL Server and RDS\nVoice technologies and phone systems\n\nMust have advanced experience in at least one or more technical specialties\nEducation, Experience, and Certifications\nMust have at least a high school diploma or GED. Associate degree or better is preferred. \nA minimum of 6 years of professional ITSM experience is required. MSP experience is preferred. \nAt least 2 certifications from leading vendors such as Apple, CompTIA, or Microsoft are required. \nSupervisory Responsibility\nThis position does not have any direct supervisory responsibilities.\nWork Environment\nIn most cases, work will be performed in a climate-controlled office space. Work will require the use of standard office equipment, such as computers, phones, and multi-function printers. The position will be expected to make use of specialized tools and software for troubleshooting and system administration.\nTravel\nThis position requires less than 1% travel with no overnight travel expected.\nPhysical Demands\nCandidate should be able to lift 20 pounds or more. The position will require sitting for long periods of time and may occasionally require lifting, bending, and driving.\nPosition Type/Expected Hours of Work\nThis is a full-time position for five, eight-hour days (40 hours total) per week. A one-hour lunch break is provided. Shifts start times range from 6:00 AM to 9:00 AM and the assigned shift will be communicated in advance. This position may also be required to participate in an on-call rotation to act as an escalation point for Tier 1 resources outside of normal business hours.\nOther Duties\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.","description_format":"text","description_chars":4385,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Information Technology"],"lifecycle":[{"event":"open","at":"2026-10-03T00:57:18Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.386,"p_room":0.28,"age_days":171,"expected_fill_days":35,"reasons":["conf:3","urgency","win:tail","crowd:"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/corsicatech-service-desk-administrator-2","json_url":"https://alion.io/job/corsicatech-service-desk-administrator-2.json","meta":{"generated_at":"2026-10-19T19:39:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15550,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2188811},"rest":"https://alion.io/mcp/rest/get_company?id=2188811"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcorsicatech-service-desk-administrator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcorsicatech-service-desk-administrator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcorsicatech-service-desk-administrator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/corsicatech-service-desk-administrator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcorsicatech-service-desk-administrator-2"}]}