{"id":1890846,"url":"https://alion.io/job/corvias-resident-manager-2","title":"Resident Manager","company":{"id":2323206,"name":"Corvias","domain":"corvias.com","url":"https://alion.io/company/corvias","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Meade, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-27T19:37:14Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-05T23:12:15Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"At Corvias, you’ll join a team wholeheartedly invested in their work. In return, we offer support intended to strengthen your professional, financial, emotional, and physical wellbeing. Your wellbeing is not just a priority, it’s at the heart of the Corvias employment experience.\nWho We Are \nAt Corvias, we’re experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners’ most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission. \nHow You'll Contribute to the Team: \nThe Resident Manager is responsible for designing and implementing operational and administrative programs that achieve and maintain resident satisfaction targets and retention goals. This role is expected to lead by example and take a hands-on approach to the day-to-day management of resident account management services.\nPrimary Responsibilities Include: \nOversee the day-to-day resident relations functions and partner with cross-functional colleagues to ensure a positive resident experience.\nOversee the analysis, processing, and reconciling of all housing-related resident financial transactions, identifying variances and resolving discrepancies as needed.\nAssume a proactive role in enhancing the resident experience by personally resolving complex or sensitive resident concerns, questions, and requests, and addressing chronic resident noncompliance with community policies.\nDesign and deploy resident information and engagement campaigns aimed at increasing resident satisfaction as measured by survey responses and community ranking.\nAssist in the pursuit, identification, and deployment of strategies to increase income, decrease expenses, and add to the overall value of the community.\nCreate accountability and ownership among team members; communicate clear expectations, supervise, and provide timely performance feedback.\nLead the training and development of team members through coaching, motivating, and mentoring on company culture, business goals, sales techniques, and leasing operations.\nDevelop and maintain win-win relationships with key partner stakeholders, respond to partner requests, and collaborate as necessary to ensure program effectiveness.\nPerform all duties of a Resident Associate as needed, and other duties as assigned.\nRole Specific Requirements Include: \n5+ years of relevant experience, with a minimum of 2 years in residential property management. A minimum of 3 years in a supervisory role required.\nProven ability to lead a team of service representatives, including proven success coaching team members to improve performance, and training team members on compliance, renewal, and customer complaint resolution.\nProven ability to maximize revenue through the design and delivery of data-driven customer loyalty and retention programs.\nProven ability to perform accounting functions, including managing delinquent accounts, implementing appropriate collections procedures, and verifying transactions against audit trail and ledgers.\nDemonstrated ability to interpret and analyze data, identify trends, and use data to connect operational and administrative activities to overall business strategies.\nDemonstrated ability to organize individual and team activities to ensure operations are highly productive and meet or exceed business goals.\nDemonstrated ability to professionally interact and relate to individuals with diverse backgrounds, including the ability to effectively resolve escalated customer concerns involving complex or sensitive matters.\nComputer proficiency, including working knowledge of word processing, spreadsheet, and database software.\nValid driver’s license and use of personal vehicle required.\nAbility to work weekend and evening hours, as needed.\nAbility to travel up to 25% of time.\nCompetencies: \nCustomer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.\nTeamwork and Collaboration - Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and/or organizational goals. Values diverse perspectives and working with others as a way to achieve the best output possible.\nProblem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.\nResilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.\nCreativity and Innovation - Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things. Encourages experimentation and accepts failure as a driver of innovation.\nExceptional Benefits for Exceptional Team Members\nThe salary range for this position is estimated to be $85,000 to $95,000 per year, depending on experience, skills, qualifications, and work location. This position is eligible for a discretionary target incentive of up to 15% of the base salary. \nAs a company striving to be the best place to work, we want to ensure an environment of collaboration, inclusion and learning exists throughout all teams, locations and divisions. To support our team members, we offer a benefits package that is generous and flexible enough to meet you where you are today and tomorrow.\nCorvias employees are eligible for:\nA choice between two benefit-rich medical, dental and vision plans\n401(k) with immediate 100% vesting and up to a 4% contribution match\nGenerous paid time off that increases throughout your career\n12 paid holidays\nPaid time off to volunteer\n100% paid life and AD&D insurance\nCompany paid short-term and long-term disability coverage\nParental Leave\nMilitary Leave\nFlexible Spending Accounts (Health and Dependent Care)\nComplimentary Employee Assistance Program\nTuition reimbursement to support growth and development\nEqual Opportunity Employer/Veterans/Disabled\nCorvias Corporate Services, LLC (the “Company”) does not discriminate in employment or applications for employment based on an applicant’s sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws\nLearn more about Corvias’ External Recruiting Policy.\nThank you for your interest.","description_format":"text","description_chars":6864,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Government","Higher Education"],"lifecycle":[{"event":"open","at":"2026-10-05T04:59:15Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.583,"p_room":0.45,"age_days":38,"expected_fill_days":23,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-05T05:45:15Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":false},"html_url":"https://alion.io/job/corvias-resident-manager-2","json_url":"https://alion.io/job/corvias-resident-manager-2.json","meta":{"generated_at":"2026-10-06T01:39:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2345,"day_limit":5000,"remaining_today":2655,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2323206},"rest":"https://alion.io/mcp/rest/get_company?id=2323206"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcorvias-resident-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcorvias-resident-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcorvias-resident-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/corvias-resident-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcorvias-resident-manager-2"}]}