{"id":3102042,"url":"https://alion.io/job/cosan-customer-service-representative-cosan-group","title":"Customer Service Representative - Cosan Group","company":{"id":4419102,"name":"Cosán","domain":"cosangroup.com","url":"https://alion.io/company/cosangroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Montego Bay, Jamaica"],"countries":["JM"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":550,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":1100000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":true},{"name":"Microsoft Teams","optional":true},{"name":"Outlook","optional":true}],"status":"closed","first_seen_at":"2026-10-22T17:47:19Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-30T01:23:29Z","board_verified":false,"closed_at":"2026-10-30T01:23:29Z","days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Customer Service Representative (Onsite - Montego Bay, Jamaica)\nJob Title: Customer Service Representative\nCompensation:$550 JMD hourly role\nLocation:Jamaica - Onsite\nWork Environment: On-site call center supporting U.S. operations\nWhy Choose Us?\nCosán is a leading healthcare services organization committed to delivering exceptional patient care and innovative solutions to providers and partners. Join a mission-driven, collaborative team that values new ideas and delivers impact at scale. As a Customer Service Representative, you’ll play a vital role in ensuring patients receive the responsive, professional care experience they deserve.\nWhat We’re Looking For\nWe’re looking for a patient-centered, professional individual to serve as the live point of contact for U.S. patients calling Cosán’s care coordination and enrollment teams. The ideal candidate has a calm, professional demeanor, excellent communication skills, and the ability to manage high call volumes while maintaining empathy and professionalism. You’ll be critical to improving patient satisfaction by providing immediate call coverage and ensuring every patient interaction is handled with care.\nWhat You’ll Do\nPatient Experience & Call Management \nAnswer incoming patient calls promptly and professionally, serving as a welcoming first point of contact. \nTriage non-clinical inquiries and route messages appropriately to care coordinators or clinical staff.\nEnsure patients receive timely acknowledgment and follow-up, minimizing reliance on voicemail.\nScheduling & Coordination Schedule patient calls and appointments on Care Coordinator calendars based on availability and urgency. \nCoordinate callbacks and follow-ups to ensure continuity of care and clear communication.\nInternal Communication Send Teams messages or internal notifications to Care Coordinators and clinical staff when patient outreach is needed. \nEscalate urgent concerns according to established protocols. \nCollaborate closely with Care Coordinators and Enrollment Specialist to ensure patient requests are addressed promptly.\nDocumentation & Administrative Support Accurately document patient messages, requests, and interactions in the appropriate system or workflow. \nMaintain confidentiality and compliance with HIPAA and organizational policies. \nSupport general administrative tasks related to patient access and communication as needed.\nRequired Qualifications\n3 CXC subjects, including English.\nPrior experience as a receptionist, in patient access, call center, or customer service role (healthcare preferred).\nStrong verbal and written communication skills.\nAbility to manage high call volume while maintaining professionalism and empathy.\nProficiency with scheduling systems and messaging platforms.\nAbility to critically think and solve problems as needed.\nPreferred Qualifications\nMinimum of one year of experience in a customer service role.\nFamiliarity with Microsoft Teams, Outlook, or similar internal communication platforms.\nUnderstanding of HIPAA and patient privacy standards.\nCompensation & Benefits\nCompetitive hourly rate.\nVacation, Sick Leave, and Company-Paid Holidays.\nCompany-Paid Medical, Dental, Vision, Life Insurance Plans.\nTransportation Allowance.\nWork Environment & Requirements\nMonday-Friday schedule-no weekends or late nights.Work Hours: 9:00am - 6:00pm.\nFully onsite role in Montego Bay Free Zone, St. James Jamaica.\n\nAbility to sit for extended periods while managing phone systems and computer tasks.\nAbility to communicate clearly and professionally for extended hours with diverse patient populations.\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nIf you’re a patient-focused professional ready to make a difference in healthcare, we want to hear from you. Apply today and help us deliver exceptional patient experiences!\nCosán Group is an Equal Opportunity Employer and values diversity at all levels of the organization. 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