{"id":3362592,"url":"https://alion.io/job/costa-coffee-contact-centre-support-assistant","title":"Contact Centre Support Assistant","company":{"id":1788225,"name":"Costa Coffee","domain":"costa.co.uk","url":"https://alion.io/company/costa-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":97,"open_postings":8,"ghost_share":0,"stale_share":0.25,"repost_share":0.125,"time_to_fill_p50_days":13,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["High Wycombe, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":56000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T21:53:37Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-05T02:45:44Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Contact Centre Support Assistant - From £32,800 per annum - 12 Month Fixed Term Contract - AFH\n\nAt Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.\n\nAs a Contact Centre Advisor you will join our talented team in Loudwater who deliver first class customer support to our Corporate Customers. These busy and varied roles are a great opportunity to harness your customer service skills, whilst learning about our Costa professional machines and technology.\n\nOur teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.\n\nWe may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.\n\nWe also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.\nAnd as a Contact Centre Advisor, there’s never been a better time to join.\n\nSo, why Costa?\nWe didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:\nOwn a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)\nA smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%\nThe Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure\n50% discount in all Costa-owned stores, and 25% off in other participating stores\nPrivate medical cover thanks to our Private Healthcare scheme\nAnd that’s not all. Explore even more of our perks here: https://bit.ly/costaperks\n\nWe’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.\n\nWhat you’ll do\nBeing a Contact Centre Advisor is about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll be:\nYou will be part of the team responsible for the smooth running of Costa Express Operations, ensuring we support our major customers with expert knowledge and guidance.\nAnswering inbound calls, making pro-active outbound calls, as well as answering chat and emails\nProvide timely response to ensure we keep our machines running and selling more cups of great coffee, to more people, each day\nBe the first point of contact for any machine or stock enquiries\nTake ownership of customers queries through to resolution and aim for a first time resolution\nBuild strong relationships to foster exceptional collaboration between Costa colleagues and departments\n\nWho you are\nIt’s your unique ingredients we’re interested in:\nA passion and ability to put our customers at the heart of what you do. You’ll need to show us that you know how to deliver exceptional customer service, asking the right questions, to find the right solution.\nExperience working within a busy contact centre environment responding to a high number of calls each day\nExceptional verbal communication skills, you will be talking to our customers daily\nTo enjoy being part of a team but also have the desire and ability to work on your own initiative\nStrong computer literacy skills\nMotivated by working to deadlines and KPI’s\nInquisitive and solutions oriented\nThe ability to be flexible across tasks and time if required\n\nLocation: Hybrid working – must be able to come to our Loudwater Head Office a minimum of 3 days per week. 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