{"id":2363503,"url":"https://alion.io/job/costa-coffee-internal-communications-manager","title":"Internal Communications Manager","company":{"id":1788225,"name":"Costa Coffee","domain":"costa.co.uk","url":"https://alion.io/company/costa-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":88,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Communications","role_family":"Communications","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["St Albans, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":59000,"period":"year","method":"role_country_seniority_unknown","sample_n":85},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T22:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-14T11:28:00Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Internal and Leadership Communications Manager\n Hybrid | St Albans\nShape how more than 20,000 Costa team members connect with our strategy, leaders and culture. You'll drive high-impact communications that build clarity, confidence and connection across our global business, partnering closely with senior leaders to bring Costa's priorities to life.\nAt Costa Coffee, we are what we craft. As part of The Coca-Cola System, we're bringing great coffee experiences to customers in over 50 countries across stores, machines, and on the go.\nSo, why Costa Coffee?\nWe're passionate about creating an environment where everyone can thrive. When you join Costa, you'll enjoy:\nAnnual discretionary bonus\nShare Investment Plan through Coca-Cola\nMatched pension contributions up to 10%\nPrivate healthcare\n50% discount in Costa-owned stores\nA range of wellbeing, financial and lifestyle benefits\nWe champion diversity, equity and inclusion, creating a culture where everyone can bring their authentic self to work.\nWhat you'll do\nYou'll shape how Costa Coffee’s team members understand where we’re heading, why it matters and the part they play in our success. You’ll combine strategic thinking with hands-on delivery, turning Costa's priorities into a clear and compelling team member narrative. You'll:\nOwn and deliver our internal and leadership communications strategy, annual plan and communications drumbeat, translating business priorities into a rhythm of campaigns, leadership moments and communication activity\nShape executive and leadership communications across company-wide meetings, events and key strategic moments\nLead communications planning and delivery for major business change and transformation initiatives, including complex or sensitive communications moments.\nAct as the communications lead for major business priorities, organisational change and strategic programmes\nPartner with senior and executive leaders, advising on communications strategy and stakeholder engagement, while working collaboratively across communications and business teams\nSet the measurement approach for internal communications, using insight to demonstrate impact and continuously improve\nWho you are\nYou'll be an experienced communications leader who can move confidently between strategy, senior counsel and high-quality delivery. You'll bring:\nExtensive internal and leadership communications experience within a large, complex or global organisation\nA strong track record of translating business priorities into compelling narratives, supported by excellent writing, storytelling and stakeholder management skills\nCredibility and confidence advising, influencing and constructively challenging executive and senior leaders\nProven leadership of high-profile campaigns, leadership events and multi-channel communications from strategy through to measurement\nExcellent judgement, with experience managing complex, sensitive and fast-moving communications\nSignificant experience leading communications for change, transformation or organisational evolution\nExperience in retail, hospitality or FMCG would be useful, but isn't essential.\n\nWhere you'll work:\nOur Support Centre teams work flexibly, combining home working with in-person collaboration. From January 2027, we'll be based in our new St Albans office, with teams coming together three days a week.\nA rare opportunity to shape how one of the world's most recognised coffee brands communicates with its people, partnering with senior leaders to influence culture, engagement and business performance across a global organisation.","description_format":"text","description_chars":3578,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T16:15:54Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-14T06:20:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.834,"p_room":1,"age_days":2,"expected_fill_days":14,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/costa-coffee-internal-communications-manager","json_url":"https://alion.io/job/costa-coffee-internal-communications-manager.json","meta":{"generated_at":"2026-10-14T14:29:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17864,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1788225},"rest":"https://alion.io/mcp/rest/get_company?id=1788225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcosta-coffee-internal-communications-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcosta-coffee-internal-communications-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcosta-coffee-internal-communications-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/costa-coffee-internal-communications-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcosta-coffee-internal-communications-manager"}]}