{"id":4177993,"url":"https://alion.io/job/costa-coffee-senior-analyst-operational-performance","title":"Senior Analyst (Operational Performance)","company":{"id":1788225,"name":"Costa Coffee","domain":"costa.co.uk","url":"https://alion.io/company/costa-co-uk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":97,"open_postings":14,"ghost_share":0,"stale_share":0.286,"repost_share":0.071,"time_to_fill_p50_days":13,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["St Albans, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-18T22:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T16:37:28Z","board_verified":true,"closed_at":null,"days_open":85,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":85},"description":"Senior Analyst (Operational Performance) - St Albans Hybrid\nAs a Senior Analyst you are responsible for leading and developing the Operational Performance Analytics team, responsible for the ownership, development, automation and delivery of all operational performance reporting and insight across Costa Equity stores.\nAt Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.\nOur teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success. \nWe may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too. \nWe also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. \nAs the Senior Analyst for Operational Performance, there’s never been a better time to make a difference,\nSo, why Costa? \nWe didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal: \nOwn a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP) \nA smart pension that saves you money on tax and national insurance, and matches your contributions up to 10% \nThe Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure \n50% discount in all Costa-owned stores, and 25% off in other participating stores \nPrivate medical cover thanks to our Private Healthcare scheme \nAnd that’s not all. Explore even more of our perks here: https://bit.ly/costaperks \nWe’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. \nWhat you’ll do \nBeing a Senior Analyst is about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll be: \nLead and own the operational performance reporting framework, delivering accurate, insight-led reporting across key operational KPIs and establishing a single source of truth to support data-driven decision making.\nProvide timely performance insights across productivity, efficiency, customer experience, compliance and emerging priorities, enabling operational leaders to drive continuous improvement and business performance.\nDevelop automated, scalable reporting and analytics using Python, Power BI, SQL and AI, partnering with Data & BI to improve data quality, accessibility and speed of insight.\nSimplify and redesign reporting processes to reduce manual effort, improve accuracy and support efficient, insight-led business growth.\nConvert operational data into proactive insight, identifying trends, risks and performance drivers to inform priorities and decision-making.\nDeliver root cause analysis, strategic reviews and actionable recommendations that drive measurable operational improvement.\nAnalyse operational performance, identify root causes and improvement opportunities, and measure the impact of solutions against agreed business outcomes.\nIdentify and drive continuous improvement opportunities through performance analysis, benchmarking and KPI development, helping evolve operational measurement frameworks and support future business needs.\nLead, coach and develop a team of Operational Performance Analysts.\n\nWho you are \nIt’s your unique ingredients we’re interested in: \nStrong knowledge of operational performance management, advanced reporting, data analytics and KPI frameworks within multi-site retail environments.\nCommercially focused with a deep understanding of retail operations, business performance drivers and insight-led decision making.\nAdvanced Power BI, Excel, SQL, Python and data visualisation expertise, with strong analytical, leadership and stakeholder influencing skills to translate complex data into actionable insights and drive continuous improvement.\nProven experience leading reporting, analytics and business intelligence functions, delivering KPI-driven insight, automation and measurable business performance improvements.\nSkilled in developing teams, leveraging Power BI, SQL, Python and advanced analytics, and influencing senior stakeholders through data-driven recommendations.\nIdeally strong knowledge of Costa operational standards, labour and workforce planning, customer experience measurement, and brand and operational audit frameworks.\nExperience of AI-enabled analytics, data engineering, project management and predictive modelling to drive insight-led decision making and business performance.\nExperience across multi-site retail, hospitality and franchise environments, supporting operational transformation and building analytics capability through organisational change.\n\nWhere you’ll work: \nHybrid – 3 days based in our St Albans Head Office\nFor any reasonable adjustments and general queries, please get in touch with ","description_format":"text","description_chars":5670,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-11-12T16:37:28Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-12T09:37:45+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.369,"p_room":0.28,"age_days":85,"expected_fill_days":13,"reasons":["conf:2","win:tail","crowd:brand"],"computed_at":"2026-11-12T18:44:03Z"},"pay":null,"html_url":"https://alion.io/job/costa-coffee-senior-analyst-operational-performance","json_url":"https://alion.io/job/costa-coffee-senior-analyst-operational-performance.json","meta":{"generated_at":"2026-11-12T18:44:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":39438,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1788225},"rest":"https://alion.io/mcp/rest/get_company?id=1788225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcosta-coffee-senior-analyst-operational-performance"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcosta-coffee-senior-analyst-operational-performance"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcosta-coffee-senior-analyst-operational-performance"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/costa-coffee-senior-analyst-operational-performance\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcosta-coffee-senior-analyst-operational-performance"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4177993}},{"tool":"search_jobs","arguments":{"company":"costa.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4177993},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}