{"id":2527751,"url":"https://alion.io/job/costar-product-support-associate-str-london","title":"Product Support Associate, STR - London","company":{"id":15350,"name":"CoStar Group","domain":"costar.com","url":"https://alion.io/company/costar","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":80,"open_postings":116,"ghost_share":0,"stale_share":0.784,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":59000,"period":"year","method":"role_country_seniority_unknown","sample_n":125},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-26T05:07:58Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Product Support Associate, STR - LondonJob Description\nCOSTAR GROUP - PRODUCT SUPPORT ASSOCIATE, STR - LONDON\nOVERVIEW\nCoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.\nWe have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.\nSTR is the global leader in hospitality data benchmarking, analytics and marketplace insights for the global hospitality industry. STR delivers data that is confidential, accurate and actionable to empower our clients to strategize and compete in their markets.\nLearn more about STR\nROLE DESCRIPTION\nThe Product Support Associate is responsible for creating a positive service experience for our customers. This is achieved by providing product or website support via phone and/or email for STR customers around the world. The Product Support Associate will work cohesively and efficiently with other departments in the organization to ensure customer inquiries are fully resolved.\nRESPONSIBILITIES\nMaintain appropriate knowledge of products and services to resolve client questions or concerns in an accurate and timely manner.\nSeek to understand the issue a client is experiencing, communicate a willingness to help, and provide a comprehensive solution within established time commitments.\nSupport customers within multiple asset classes: hospitality, hostels, short term rentals, serviced apartments, industry partners, tourism bureaus, real estate, and others as needed. \nMaintain customer records by updating and entering account/subscription information in various systems.\nBecome a Subject Matter Expert on Benchmarking and legacy STR products and services in order to educate clients on what is available to best fit their needs.\nCreate and maintain accurate records regarding customer interactions.\nProvide support services to other departments as needed.\nProvide training to customers, which may include: product overviews, methodology reviews, and website usage.\nKeep managers informed of client feedback received and how to best action for better future outcomes.\nQUALIFICATIONS\nBachelor’s degree or equivalent experience\nExperience in a customer facing role.\nExperience using the Microsoft Office suite of applications (Excel, Outlook, and Word).\nAdditional European language (German, French, Portuguese preferred)\nPrior experience working at a hotel property or in a hotel corporate environment\nExperience working with a CRM system, with case management systems\nAbility to work in multiple systems simultaneously\nAbility to multi-task in a fast-paced environment while prioritizing your workload\nAbility to manage and hit deadlines\nAbility to work well independently, while also contributing to a larger team as needed\nExcellent communication skills, both written and verbal with a willingness to go above and beyond to solve problems\nAbility to develop innovative solutions to client questions and concerns\nAbility to adapt to change in a high growth company\nAbility to quickly adopt change and remain flexible to learning new things\nAbility to analyze data and understand issues and discrepancies\nWHAT’S IN IT FOR YOU\nWorking at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment based in the iconic Blue Fin building. Other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay, and much more!\nAt CoStar, we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds including but not limited to; people of all genders, of all ages, sexual orientations, ethnicities, nationalities, religions and beliefs.\nCoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing","description_format":"text","description_chars":4915,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false}]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Commerce","Real Estate","Commercial Real Estate"],"lifecycle":[{"event":"open","at":"2026-10-14T12:24:44Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.587,"p_room":0.9,"age_days":18,"expected_fill_days":41,"reasons":["conf:3","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/costar-product-support-associate-str-london","json_url":"https://alion.io/job/costar-product-support-associate-str-london.json","meta":{"generated_at":"2026-10-26T05:52:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7921,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15350},"rest":"https://alion.io/mcp/rest/get_company?id=15350"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcostar-product-support-associate-str-london"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcostar-product-support-associate-str-london"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcostar-product-support-associate-str-london"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/costar-product-support-associate-str-london\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcostar-product-support-associate-str-london"}]}