{"id":1427707,"url":"https://alion.io/job/costargroup-technical-support-analyst","title":"Technical Support Analyst","company":{"id":6056,"name":"CoStar Group","domain":"costargroup.com","url":"https://alion.io/company/costargroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":75,"ghost_share":0,"stale_share":0.987,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":65000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":635},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-16T00:00:00Z","employer_posted_date":"2026-07-16","last_verified_at":"2026-10-06T21:32:49Z","board_verified":true,"closed_at":null,"days_open":82,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":82},"description":"Technical Support AnalystJob Description\nCOSTAR GROUP - TECHNICAL SUPPORT ANALYST, COSTAR REAL ESTATE MANAGER - LONDON\nOVERVIEW\nCoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.\nWe have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.\nCoStar is the global leader in commercial real estate information, analytics and news. Commercial Real Estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence. CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market. Learn more about CoStar.\nCoStar Real Estate Manager\nCoStar Real Estate Manager is the leading platform for lease accounting, lease administration and the management of portfolios, transactions, projects and construction. Clients use CoStar Real Estate Manager to make smarter decisions and to enable their team to work together more effectively. Learn more about CoStar Real Estate Manager.\nROLE DESCRIPTION\nWe are in search of a passionate and energetic Technical Support Analyst that will assist our clients with technical questions within the platform. As a Technical Support Analyst, you'll be a vital member of our team, responsible for delivering first-rate support to our customers using your strong technical skills and communication abilities. You'll troubleshoot a variety of issues, answer questions about our application tools, and work closely with customers to find timely, thoughtful, and complete solutions. Your contributions will directly impact customer satisfaction and contribute to our departmental goals. This position is the primary point-of-contact between our company and our customers, making this a great opportunity to make a large impact in the business!\nThe Technical Product Support team is responsible for providing consistent, top-notch customer service and product expertise by responding to, managing and resolving technical inquiries from clients. You are a great match if you are quick to learn a new product, analytical and driven to help customers solve problems.\nThis position is full-time in the office and will be based in London .\nRESPONSIBILITIES\nBecome a product expert: Master our application tools inside and out through continuous learning and collaboration with colleagues.\nStay up to date on all new features and existing issues.\nLeverage internal resources to provide accurate responses to customers as quickly as possible.\nAdhere to all published processes and procedures.\nBe a customer champion: Build strong relationships with customers, actively listen to their needs, and go the extra mile to exceed their expectations.\nTake ownership of all customer inquiries related to how-to’s and technical issues or problems.\nCommunicate through various channels such as email, phone and virtual calls.\nBuild strong relationships with customers through timely communication and accurate issue resolution.\nMeet or exceed SLA while providing the highest quality of service.\nManage your case workload daily to ensure proper and timely communication with all clients.\nThink critically and creatively: Diagnose complex technical issues, research solutions, and develop effective workarounds\nMaintain customer case data integrity within our CRM (Salesforce).\nTroubleshoot issues reported by customers to determine pervasiveness and severity.\nCollaborate effectively: Work hand-in-hand with colleagues in different teams to provide seamless support experiences.\nCollect enhancement requests and provide feedback to the proper departments.\nCollaborate cross functionally with other department representatives to ensure the best quality service to our customers.\nBe the “voice of the customer” when working cross functionally.\nQUALIFICATIONS\nBachelor’s degree or equivalent experience\n1+ year related experience interacting directly with customers and resolving customer concerns or challenges\n6+ months of SQL experience (academic or professional)\nExperience with database and web-based software\nDriven and independent learner with the ability to grasp new concepts quickly\nAbility to organize and manage multiple and competing priorities.\nAbility to troubleshoot Windows applications and understand SaaS models\nThe willingness to work a modified schedule performing after-hours and on-call work as necessary\nDemonstrated professional, positive, and nurturing attitude with all clients.\nStrong sense of urgency and responsiveness\nWHAT’S IN IT FOR YOU?\nWorking at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment, equipped to help you to be your best, other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay and much more!\nAt CoStar, we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds including but not limited to; people of all genders, of all ages, sexual orientations, ethnicities, nationalities, religions and beliefs.\n#CoStar #CoStarRealEstateManager #LI-AE1\nCoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing","description_format":"text","description_chars":6376,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Commercial Real Estate","E-learning","Virtual Events"],"lifecycle":[{"event":"open","at":"2026-09-29T00:20:12Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.234,"p_room":0.28,"age_days":82,"expected_fill_days":30,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/costargroup-technical-support-analyst","json_url":"https://alion.io/job/costargroup-technical-support-analyst.json","meta":{"generated_at":"2026-10-06T21:39:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1278,"day_limit":5000,"remaining_today":3722,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6056},"rest":"https://alion.io/mcp/rest/get_company?id=6056"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcostargroup-technical-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcostargroup-technical-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcostargroup-technical-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/costargroup-technical-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcostargroup-technical-support-analyst"}]}