{"id":3155865,"url":"https://alion.io/job/cotiviti-client-services-manager-ccv","title":"Client Services Manager CCV","company":{"id":706,"name":"Cotiviti","domain":"cotiviti.com","url":"https://alion.io/company/cotiviti","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":86000,"max":113000,"currency":"USD","period":"year","gross":null,"usd_annual":113000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-23T14:28:34Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-25T10:32:42Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overview\nThe Client Services Manager (CSM) serves as the main point of contact for clients and is focused on achieving plans with clients, revenue retention, and client satisfaction and growth. This role builds and sustains customer relationships and achieves the client’s recognition of Cotiviti as a partner. The CSM’s goals are to ensure that existing clients recognize the value of Cotiviti’s solutions and to sustain/grow the client relationship.\nThis position is focused on our Clinical Chart Validation (CCV) line of business.\nResponsibilities\nManages the operational execution of the auditing program by working with the client operational managers, provider services managers, network managers, claims managers, member services managers, and IT managers.\nWorks closely with the Senior Client Services Manager and Director, Client Services to serve as a primary account manager for all levels of client contacts for large and/or multiple accounts. Identifies important trends by monitoring and investigating processing and financial / savings data, communicates to others both internally and externally through formal processes, and executes action plans where necessary.\nDevelops, contributes, and/or manages projects, process improvements, and strategic initiatives consisting of cross functional and cross company teams that include: Provider/payer communication efforts, all Cotiviti and client systems, all miscellaneous ad hoc requests from the client.\nActs as the client’s subject matter expert for all Cotiviti -related activities.\nPresents the operational results to all levels of client and internal contacts during regularly scheduled meetings.\nRegularly works with the Cotiviti and client operational teams on all open action items.\nAssists with the design and communication of all client-facing reporting that is specific for each client.\nAssists with the identification and creation of solutions for invoicing challenges. Ensures client-specific production metrics and expectations are achieved.\nParticipates in strategic initiatives for the business.\nAssists with the coordination of all functions of onsite provider and client visits and relays key objectives to the operational team.\nParticipates in the sales process for the purpose of ensuring contract term expectations result in a successful client experience.\nQualifications\nClient Relationship Skills - Ability to develop strong professional relationships with multiple roles and levels.\nProject Management skills - Strong organizational and planning skills.\nResults driven with focus on producing high-quality, error free service and deliverables.\nIndustry knowledge & experience - Understanding of healthcare claims adjudication and support processes.\nProficient with Microsoft Office Suite (Word, Excel, Power Point).\nAbility to work within a matrix organization.\nProfessional with ability to properly handle confidential information.\nAbility to work well independently and in a team environment.\nAbility to handle multiple tasks, prioritize and meet deadlines.\nExcellent written and verbal communication skills, including public speaking.\nMinimum Qualifications:\nBachelor’s Degree required in related area including but not limited to Health Information Management, Nursing, or Management.\nMinimum four years of related healthcare experience required including operations experience in healthcare consulting, provider relations, network management, or claims operations. \nMinimum one year of related project management experience required including management of client deliverables.\nExcellent presentation skills required including the ability to present and interact at the C-level with internal stakeholders, clients, and providers.\nJob Demands:\nTravel requirement up to 10%. \nAfter hours and/or weekend work may be required where necessary for major deliverables /deadlines.\nMust have flexibility and willingness to participate in the work processes of an international organization, including conference calls scheduled to accommodate global time zones\nMental Requirements:\nCommunicating with others to exchange information.\nAssessing the accuracy, neatness, and thoroughness of the work assigned.\nPhysical Requirements and Working Conditions:\nRemaining in a stationary position, often standing or sitting for prolonged periods.\nRepeating motions that may include the wrists, hands, and/or fingers.\nMust be able to provide a dedicated, secure work area.\nMust be able to provide high-speed internet access/connectivity and office setup and maintenance.\nNo adverse environmental conditions are expected.\nBase compensation ranges from $86,000 to $113,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.\nCotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.\nDate of posting: 10/23/2026\nApplications are assessed on a rolling basis. We anticipate that the application window will close on 12/23/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.\n#senior","description_format":"text","description_chars":5527,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Insurance coverage","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Revenue Cycle & Medical Billing","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-10-23T14:28:34Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 187 · green card filings: 35","filings_12m":187,"filings_prev_12m":141,"green_card_filings_12m":35,"median_offered_wage_usd":133288,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.989,"p_room":1,"age_days":1,"expected_fill_days":10,"reasons":["conf:3","urgency","velocity","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":113000,"is_top_pay":true},"html_url":"https://alion.io/job/cotiviti-client-services-manager-ccv","json_url":"https://alion.io/job/cotiviti-client-services-manager-ccv.json","meta":{"generated_at":"2026-10-25T11:20:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16402,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":706},"rest":"https://alion.io/mcp/rest/get_company?id=706"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcotiviti-client-services-manager-ccv"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcotiviti-client-services-manager-ccv"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcotiviti-client-services-manager-ccv"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cotiviti-client-services-manager-ccv\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcotiviti-client-services-manager-ccv"}]}