{"id":1468841,"url":"https://alion.io/job/cotiviti-client-services-manager","title":"Client Services Manager","company":{"id":706,"name":"Cotiviti","domain":"cotiviti.com","url":"https://alion.io/company/cotiviti","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":82000,"max":111000,"currency":"USD","period":"year","gross":null,"usd_annual":111000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-29T15:36:21Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-07T22:22:50Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Overview\nThe Client Services Manager (CSM) is responsible for coordinating the cross-functional client team and is focused on achieving plans with clients, revenue retention, and client satisfaction and growth for the Prospective Payment PPM and CV products. The CSM serves as both internal and external client liaison accountable for triaging, managing, monitoring and support of client related activity. The CSM builds and sustains client relationships, achieves the client’s recognition of Cotiviti as a partner, and ensures client success with Cotiviti PPM/CV products through understanding client's needs and unique business situations, identifying solutions, proactively identifying potential issues that could impair success.\nResponsibilities\nThis position is client facing and requires a commitment to superior client service.\nServes as the primary client contact and trusted advisor for client operational representatives; establishes and cultivates relationships with client contacts to identify needs that result in expanded opportunities or solutions. \nCollaborates with the Go-To-Market team on client strategic plan and leads tactical execution. \nPromotes policy adoption and acceleration to increase client value through organization, communication, and project management within internal and external teams. \nIdentifies and communicates cross product opportunities. \nManages the operational implementation and execution of client payment policy decisions by collaborating with client operations managers across multiple departments, including Claims Operations, Provider Services, Appeals, Network Operations, Payment Integrity, IT, etc. \nCoordinates and manages joint meetings with client and internal staff including scheduling, facilitation, meeting agenda and material preparation/coordination, meeting minutes/action item tracking, and meeting logistics. \nCoordinates and manages client related internal meetings including scheduling, facilitation, meeting agenda and material preparation/coordination, meeting minutes/action item tracking, and meeting logistics. \nDocuments and distributes meeting minutes, action items and follows-up on action items to ensure satisfactory and timely completion.\nPosts and maintains accurate, up-to-date client documentation in Cotiviti’s library. \nManages the internal and external aspects of all client initiatives and joint projects to ensure objectives are met and the team is progressing toward goals. Includes internal team management and coordination with the client for operational or technical projects. \nMonitors program performance, analyzes monthly performance reports, and drafts observations providing insight on trends for client consumption. Identifies and performs root cause analysis to make recommendations and develops and executes on action plans to remedy interface related issues, (e.g., data anomalies, failed claim lines, etc.) and unintended operational results (e.g., claims adjustments, unapplied policy recommendations, unreturned history data, etc.) to optimize program performance and consistency. \nProvides client testing support to ensure success with all operational and policy aspects of initiatives. \nMaintains escalation plans and monitors file processing statistics to minimize missed policy opportunity. \nProactively provides or coordinates production reporting, as necessary, to provide insight, and identify trends and data anomalies. Develops recommendations and executes action plans to remedy. \nEnsures client success with Cotiviti customer service tools: administer user accounts to ensure data accuracy (e.g., employee adds/terms/transfers), monitor and manage user access and usage, and identify gaps. \nIdentifies client education needs and develop and deliver client training programs for implementing and active clients.\nManages all client inquiries, ensuring entry into the appropriate application and ensures timely execution of resolution. \nEnsures understanding of client intent and triages appropriately. \nActively participates as an operational SME in department and corporate projects, as needed.\nTravel requirement up to 20%. \nComplete all responsibilities as outlined in the annual performance review and/or goal setting.\nComplete all special projects and other duties as assigned. \nMust be able to perform duties with or without reasonable accommodation. \nThis job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.\nQualifications\nBachelor’s Degree or higher (preferred), or equivalent experience, required.\nKnowledge of CMS guidelines and other regulatory compliance guidelines and mandates, and medical payment policy.\nProfessional coder certification (CPC, CPC-A, CCA, CCS or CCS-P, RHIT or RHIA) certification not necessary but a plus. \n4+ years of related healthcare experience with strong knowledge of health plan operations and claims lifecycle.\n4+ years of experience in client relationship management or consulting experience, interacting with various roles and levels, with a strong focus on the healthcare setting. \n4+ years of project or team management experience, including meeting facilitation and follow-through on deliverables.\nHighly proficient in MS Office Suite: Excel, Word and PowerPoint. \nExcellent written and verbal communication and interpersonal skills. \nStrong presentation skills. Prior experience delivering training classes is a plus. \nDemonstrated success in developing strong, trust-based professional relationships with clients in multiple roles and levels. \nSelf-starter with the ability to work well independently and a track record of successful outcomes within a collaborative team environment or matrix structure.\nCognitive/Mental Requirements:\nAbility to work in a fast-paced environment, effectively organize, plan, prioritize and meet deadlines; producing high-quality, error-free deliverables. \nEffective analytical and problem-solving skills and financial acumen. \nProfessional with ability to properly handle confidential information \nAbility to work with on-site and remote cross-functional product teams and customers. \nWorking Conditions and Physical Requirements:\nThis remote role can be located anywhere in the continental US. \nMust have flexibility and willingness to participate in the work processes of an international organization, including conference calls scheduled to accommodate global time zones. \nAfter hours and/or weekend work may be required where necessary for major deliverables/deadlines (not consistent). \nRemaining in a stationary position, often standing or sitting for prolonged periods.\nRepeating motions that may include the wrists, hands, and/or fingers. \nMust be able to provide a dedicated, secure work area. \nMust be able to provide high-speed internet access/connectivity and office setup and maintenance. \nNo adverse environmental conditions expected.\nBase compensation ranges from $82,000 to $111,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.\nCotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.\nDate of posting: 9/28/2026\nApplications are assessed on a rolling basis. We anticipate that the application window will close on 11/28/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.","description_format":"text","description_chars":8060,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":4,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Insurance coverage","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Revenue Cycle & Medical Billing","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-09-29T15:36:21Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 187 · green card filings: 35","filings_12m":187,"filings_prev_12m":141,"green_card_filings_12m":35,"median_offered_wage_usd":133288,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.843,"p_room":0.788,"age_days":7,"expected_fill_days":9,"reasons":["conf:0","urgency","velocity","win:late"],"computed_at":"2026-10-07T05:47:15Z"},"pay":{"stated_usd_annual":111000,"is_top_pay":true},"html_url":"https://alion.io/job/cotiviti-client-services-manager","json_url":"https://alion.io/job/cotiviti-client-services-manager.json","meta":{"generated_at":"2026-10-08T00:49:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1339,"day_limit":5000,"remaining_today":3661,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":706},"rest":"https://alion.io/mcp/rest/get_company?id=706"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcotiviti-client-services-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcotiviti-client-services-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcotiviti-client-services-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cotiviti-client-services-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcotiviti-client-services-manager"}]}