{"id":3926632,"url":"https://alion.io/job/cotiviti-production-support-analyst","title":"Production Support Analyst","company":{"id":706,"name":"Cotiviti","domain":"cotiviti.com","url":"https://alion.io/company/cotiviti","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Bash","optional":false},{"name":"Dynatrace","optional":false},{"name":"ETL/ELT","optional":false},{"name":"Grafana","optional":false},{"name":"ITIL","optional":false},{"name":"Java","optional":false},{"name":"Jira","optional":false},{"name":"Kibana","optional":false},{"name":"Linux","optional":false},{"name":"OpenShift","optional":false},{"name":"Oracle","optional":false},{"name":"PowerShell","optional":false},{"name":"RabbitMQ","optional":false},{"name":"Red Hat","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-11-07T19:35:00Z","employer_posted_date":null,"last_verified_at":"2026-11-07T19:35:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Job description:\n\nThe Support Analyst is responsible for monitoring, triaging, and resolving production incidents within defined timelines. This role executes established processes, responds to alerts, documents issues, and escalates complex problems as needed. The Support Analyst works closely with cross-functional teams to ensure operational reliability and continuous improvement across production systems.\n\nResponsibilities:\nMonitor and triage production incidents, escalating complex issues as necessary\nRespond to alerts and document issues within defined service level agreements\nMaintain accurate ticketing and documentation of support activities\nParticipate in knowledge sharing and process improvement initiatives\nCoordinate with Release Management team to ensure release templates are updated in alignment with infrastructure changes\nExecute release steps according to release checklist documentation\nDocument release issues and actively work to prevent recurrence in future releases\n\nRequired Qualifications:\nBachelor's degree in computer science, Information Technology, or related field with 3-5 years of experience in supporting enterprise-level applications in Windows and Linux environments\nEntry-level proficiency with SQL and 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cross-functional global team environment\nCustomer service orientation and professionalism\nSelf-directed learner with willingness to absorb technical knowledge quickly\nAvailability for on-call and shift rotation participation\nSkills\nApplication Support, Bash, Jira, Linux, Oracle, PowerShell, Production Support, Red Hat, SQL, Windows","description_format":"text","description_chars":2555,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Revenue Cycle & Medical Billing","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-11-07T19:35:00Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring 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