{"id":465309,"url":"https://alion.io/job/cotiviti-senior-support-analyst-ccvppm","title":"Senior Support Analyst-CCV/PPM","company":{"id":706,"name":"Cotiviti","domain":"cotiviti.com","url":"https://alion.io/company/cotiviti","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":70000,"max":92000,"currency":"USD","period":"year","gross":null,"usd_annual":92000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Bash","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"Oracle","optional":false},{"name":"PowerShell","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-09-06T12:11:13Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-15T19:05:30Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"Overview\nThe Senior Support Analyst will assist in monitoring, analyzing and resolving data platforms, configuration, and infrastructure related issues. This person serves as a liaison between technical and operation teams. This position provides analysis and problem solving, technical assistance and support coordination to business stakeholders. The person will make decisions based on independent judgement to resolve a range of complete technical problems. The Senior Support Analyst needs strong analytical skills and the ability to think outside the box when the root cause of an issue is not obvious or clearly defined, and a solutions-focused approach to resolve issues with improved processes.\nResponsibilities\nWorks and communicates directly with clients and management for any production events, escalating issues as needed while communicating status and risks and producing after outage documentation.\nAct as a liaison between data operations, development, infrastructure and management. Coordinate and trouble shoot to resolve applications or product related issues. \nManage and coordinate meetings with required technical and data operations team members and prioritize and route the issues reported as per the impact on business.\nDocument and improve Production Support processes and add to knowledge base of system problems and resolutions for future reference, including peer knowledge sharing and training.\nHelp data operations team members to create incident and change request tickets.\nInterface with the engineering, infrastructure, database administrator, implementation, and configuration management teams to follow up on any outstanding tickets for resolving the issues.\nFollow up for root cause analysis and confirm on permanent resolution status for an issue.\nGenerate and provide daily status updated report to required business stakeholders and leadership team.\nCompletes all responsibilities as outlined on annual Performance Plan.\nCompletes all special projects and other duties as assigned.\nMust be able to perform duties with or without reasonable accommodation.\nComplete all responsibilities as outlined on annual Performance Plan.\nComplete all special projects and other duties as assigned.\nMust be able to perform duties with or without reasonable accommodation.\nThis job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.\nQualifications\nBachelor's degree in computer science, information technology, or related technical field or equivalent training, certification.\n2-4 years of experience developing/supporting enterprise -level applications software in multi-node Windows or Linux Server environments.\nDeep knowledge of application architectures, workflows and monitoring tools.\nStrong experience working with SQL, Oracle, PL/SQL, MS Access and DB Management tools, proficiency with PowerShell, Bash or VB scripting, plus Java EE and/or.NET frameworks.\nProject management experience required.\nAbility to work in a cross-functional global team environment, utilizing on-line collaboration tools.\nAbility to troubleshoot application issues and escalate to supporting engineering teams.\nKnowledge of commonly used information technology concepts, practices and procedures.\nSolid written and verbal communication skills, previous Help Desk experience a plus.\nAbility to work independently and in a team environment.\nAbility to handle multiple tasks, prioritize and meet deadlines.\nMental Requirements:\nCommunicating with others to exchange information.\nAssessing the accuracy, neatness, and thoroughness of the work assigned.\nPhysical Requirements and Working Conditions:\nRemaining in a stationary position, often standing or sitting for prolonged periods.\nRepeating motions that may include the wrists, hands, and/or fingers.\nMust be able to provide a dedicated, secure work area.\nMust be able to provide high-speed internet access/connectivity and office setup and maintenance.\nNo adverse environmental conditions expected.\nBase compensation ranges from $70,000 to $92,000. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.\nCotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.\nDate of posting: xx/xx/xxxx\nApplications are assessed on a rolling basis. We anticipate that the application window will close on xx/xx/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.","description_format":"text","description_chars":5165,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Insurance coverage","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Revenue Cycle & Medical Billing","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-09-06T12:11:13Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 187 · green card filings: 35","filings_12m":187,"filings_prev_12m":141,"green_card_filings_12m":35,"median_offered_wage_usd":133288,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":7}],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.288,"p_room":0.35,"age_days":38,"expected_fill_days":9,"reasons":["conf:2","urgency","velocity","win:tail"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":92000,"is_top_pay":false},"html_url":"https://alion.io/job/cotiviti-senior-support-analyst-ccvppm","json_url":"https://alion.io/job/cotiviti-senior-support-analyst-ccvppm.json","meta":{"generated_at":"2026-10-15T22:38:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34366,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":706},"rest":"https://alion.io/mcp/rest/get_company?id=706"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcotiviti-senior-support-analyst-ccvppm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcotiviti-senior-support-analyst-ccvppm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcotiviti-senior-support-analyst-ccvppm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cotiviti-senior-support-analyst-ccvppm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcotiviti-senior-support-analyst-ccvppm"}]}