{"id":2187127,"url":"https://alion.io/job/cotiviti-senior-support-engineer-interoperability-edifecs","title":"Senior Support Engineer - Interoperability, Edifecs","company":{"id":706,"name":"Cotiviti","domain":"cotiviti.com","url":"https://alion.io/company/cotiviti","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":110000,"max":148000,"currency":"USD","period":"year","gross":null,"usd_annual":148000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-10-09T16:48:50Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T02:01:20Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Overview\nThe Sr. Support Engineer plays a critical role in providing advanced technical and functional support for Smart Trading solutions, including Transaction Management, XES, and related trading and post-trade processing platforms. The role is responsible for triaging complex production issues, leading critical incident management efforts, and ensuring timely resolution of customer-impacting problems.\nThe ideal candidate is a proactive and highly motivated professional with strong analytical and troubleshooting capabilities, proven experience supporting enterprise applications in production environments, and the ability to work effectively under pressure. This position requires close collaboration with customers, Product Management, Engineering, Professional Services, and Support teams to deliver an exceptional customer experience.\nThe role requires approximately70% individual contribution focused on technical analysis, troubleshooting, incident management, and operational excellence, and 30% leadership contribution through mentoring team members, driving technical excellence, and acting as a subject matter expert during critical production incidents.\nResponsibilities\nProvide advanced technical and functional support for Interoperability, Smart Trading products, including Transaction Management, XES, and other trading ecosystem solutions.\nServe as a technical lead during SEV1 and SEV2 incidents, driving troubleshooting efforts and coordinating resolution activities across multiple teams.\nInvestigate and resolve complex production issues, performing root cause analysis and recommending preventive measures.\nMonitor application health, system performance, and operational stability within production environments.\nCollaborate with Engineering, Product Management, Professional Services, and Infrastructure teams to identify and resolve product defects and operational challenges.\nSupport deployment, configuration, maintenance, and upgrade activities across hosted and on-premises customer environments.\nEnsure adherence to established incident, problem, and change management processes.\nDeliver a consistent, responsive, and high-quality customer experience throughout the lifecycle of support cases.\nMaintain detailed documentation for troubleshooting procedures, known issues, and operational runbooks.\nProvide technical mentoring and guidance to Support Engineers and junior team members.\nDrive continuous improvement initiatives focused on monitoring, automation, operational efficiency, and service quality.\nParticipate in on-call rotations and support activities required for business-critical systems operating in a 24x7 environment.\nCollaborate with customers and internal stakeholders to understand business processes and provide effective solutions aligned with platform capabilities.\nMeet or exceed established quality, productivity, customer satisfaction, and service level objectives.\nComplete all responsibilities as outlined in the annual performance review and/or goal setting.\nComplete all special projects and other duties as assigned.\nMust be able to perform duties with or without reasonable accommodation.\nThis job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.\nQualifications\nRequires a minimum of 5-7 years of related experience with a Bachelor’s degree or equivalent work experience.\nStrong knowledge of Transaction Management systems.\nStrong knowledge of XES platform.\nStrong knowledge of trading and brokerage workflows.\nStrong knowledge of market connectivity and transaction processing.\nStrong knowledge of production support methodologies.\nStrong Linux/Unix administration and troubleshooting skills.\nWorking knowledge of relational databases such asOracle\nMicrosoft SQL Server\nJava\n\nExperience withXML\nJSON\nAPI integrations\nFile-based processing and messaging systems.\n\nKnowledge of system monitoring, log analysis, and performance troubleshooting.\nUnderstanding of Incident Management, Problem Management, Change Management, and Service Management processes.\nStrong analytical, diagnostic, and problem-solving abilities.\nPreferred\nExperience with cloud-hosted environments and modern monitoring tools.\nKnowledge of middleware, messaging platforms, and integration technologies.\nExposure to automation and scripting for operational efficiency.\nFamiliarity with ITIL processes and best practices.\nCognitive/Mental Requirements:\nStrong customer service orientation and stakeholder management skills.\nAbility to remain calm and effective during high-pressure production incidents.\nExcellent verbal and written communication skills.\nStrong ownership mindset with the ability to drive issues through resolution.\nAbility to manage multiple priorities and work independently.\nContinuous learning attitude with a passion for developing product and domain expertise.\nTeam player with a proven ability to mentor and support colleagues.\nPhysical Requirements and Working Conditions:\nAbility to work in a fast-paced, customer-focused environment.\nFlexibility to support a 24x7 operational model, including participation in on-call rotations and critical incident support.\nBase compensation ranges from $110,000 to $148,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.\nCotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.\nSince this job will be based remotely, all interviews will be conducted virtually.\nDate of posting:8/18/2026\nApplications are assessed on a rolling basis. We anticipate that the application window will close on 11/18/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.\n#LI-Remote#LI-MD1#senior","description_format":"text","description_chars":6445,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Insurance coverage","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Revenue Cycle & Medical Billing","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-10-09T16:48:50Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 187 · green card filings: 35","filings_12m":187,"filings_prev_12m":141,"green_card_filings_12m":35,"median_offered_wage_usd":133288,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":7}],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.837,"p_room":0.945,"age_days":3,"expected_fill_days":9,"reasons":["conf:3","urgency","velocity","win:mid"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":148000,"is_top_pay":true},"html_url":"https://alion.io/job/cotiviti-senior-support-engineer-interoperability-edifecs","json_url":"https://alion.io/job/cotiviti-senior-support-engineer-interoperability-edifecs.json","meta":{"generated_at":"2026-10-13T08:22:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12377,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":706},"rest":"https://alion.io/mcp/rest/get_company?id=706"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcotiviti-senior-support-engineer-interoperability-edifecs"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcotiviti-senior-support-engineer-interoperability-edifecs"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcotiviti-senior-support-engineer-interoperability-edifecs"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cotiviti-senior-support-engineer-interoperability-edifecs\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcotiviti-senior-support-engineer-interoperability-edifecs"}]}