{"id":4124016,"url":"https://alion.io/job/cotiviti-support-engineer","title":"Support Engineer","company":{"id":706,"name":"Cotiviti","domain":"cotiviti.com","url":"https://alion.io/company/cotiviti","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":70000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Bash","optional":false},{"name":"ITIL","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"Oracle","optional":false},{"name":"PowerShell","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-11-12T01:04:56Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T01:04:56Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nThe Support Engineer will assist in managing and coordinating recovery efforts for all events impacting production processes, SLA’s and client satisfaction.\nResponsibilities\nWorks and communicates directly with clients and management for any production events, escalating issues as needed while communicating status and risks and producing after outage documentation. \nAct as a liaison between technical and operational teams, serving as a subject matter expert in troubleshooting to resolve application support and file processing issues, new client activation or expansion or requests from clients including testing and/or additional or non-standard monitoring. \nMonitor support ticket queue, research and work independently to troubleshoot issues of various technical causes utilizing working knowledge of systems, networks, application functionality and OSI interdependencies. Escalate and collaborate on tickets with appropriate engineering or support groups. \nDocument and improve Production Support processes and add to knowledge base of system problems and resolutions for future reference, including peer knowledge sharing and training. \nFollows and supports IT business processes using the ITIL framework, including incident, problem, change and release/configuration management with a goal of operational excellence. \nSupporting disaster recovery and business continuity planning and testing, including actual live fail over and fallback exercises. \nInterfaces with the Implementations, Development, QA and Configuration Management teams for releases and deployments of all application and services into Production. \nDevelop advanced scripts and tools to help automate tasks, diagnose and troubleshoot application functionality and resolve data accuracy and access issues. \nReceive escalations from junior team members, providing direction in the execution and monitoring of daily tasks, along with feedback, training and mentoring to junior members. \nParticipates in on-call and/or shift rotations supporting 24x7 enterprise level systems. \nCompletes all responsibilities as outlined on annual Performance Plan. \nCompletes all special projects and other duties as assigned. \nMust be able to perform duties with or without reasonable accommodation. \nQualifications\nRequires a bachelor's degree in computer science, information technology, or related technical field or equivalent training, certification. \n3-5+ years of experience developing/supporting enterprise -level applications software in multi-node Windows or Linux Server environments. \nDeep knowledge of application architectures, workflows and monitoring tools. \nStrong experience working with SQL, Oracle, PL/SQL, MS Access and DB Management tools, proficiency with PowerShell, Bash or VB scripting, plus Java EE and/or.NET frameworks. \nAbility to work in a cross-functional global team environment, utilizing on-line collaboration tools. \nAbility to troubleshoot application issues and escalate to supporting engineering teams. \nKnowledge of commonly used information technology concepts, practices and procedures. \nSolid written and verbal communication skills, previous Help Desk experience a plus. \nFamiliarity with medical claims processing and practices a plus. \nMental Requirements:\nExcellent oral and written skills.\nMust be able to perform daily functions with little or no direct supervision.\nCommunicating with others to exchange information.\nAssessing the accuracy, neatness, and thoroughness of the work assigned.\nPhysical Requirements and Working Conditions:\nRemaining in a stationary position, often standing or sitting for prolonged periods.\nRepeating motions that may include the wrists, hands, and/or fingers.\nMust be able to provide a dedicated, secure work area.\nMust be able to provide high-speed internet access/connectivity and office setup and maintenance.\nNo adverse environmental conditions expected.\nBase compensation ranges from $70,000 to $110,000. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.\nCotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.\nSince this job will be based remotely, all interviews will be conducted virtually.\nDate of posting: x/xx/2026\nApplications are assessed on a rolling basis. We anticipate that the application window will close on x/xx/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.","description_format":"text","description_chars":4908,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Insurance coverage","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Revenue Cycle & Medical Billing","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-11-12T01:04:56Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 187 · green card filings: 35","filings_12m":187,"filings_prev_12m":141,"green_card_filings_12m":35,"median_offered_wage_usd":133288,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":7}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":10,"reasons":["conf:0","win:early"],"computed_at":"2026-11-12T01:36:16Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":true},"html_url":"https://alion.io/job/cotiviti-support-engineer","json_url":"https://alion.io/job/cotiviti-support-engineer.json","meta":{"generated_at":"2026-11-12T01:36:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3695,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":706},"rest":"https://alion.io/mcp/rest/get_company?id=706"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcotiviti-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcotiviti-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcotiviti-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cotiviti-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcotiviti-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4124016}},{"tool":"search_jobs","arguments":{"company":"cotiviti.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4124016},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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