{"id":3688843,"url":"https://alion.io/job/cottsway-it-support-technician","title":"IT Support Technician","company":{"id":2189760,"name":"Cottsway","domain":"cottsway.co.uk","url":"https://alion.io/company/cottsway","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobtrain","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Witney, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-03T15:53:19Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T03:43:12Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Us\nCottsway is a registered housing provider working in Oxfordshire, Gloucestershire, Wiltshire and Worcestershire. We are the largest affordable housing provider in the district of West Oxfordshire.\nWe own and manage over 6,000 homes ranging from flats and bungalows to family homes, for rent and Low-Cost Home Ownership (LCHO). We have over 13,000 customers.\nWe have some of the strongest financial and governance ratings in the sector and we are committed to doing more to help people in housing need, with a robust development programme.\nWe are proud to:\nReinvest our profits every year, not only to create more homes, but also to ensure our existing customer’s homes are kept in great shape, with an in-house team of skilled tradespeople who carry out this work.\nPut our customers at the heart of everything we do, with a dedicated team of housing, neighbourhood, financial and welfare officers to provide support where needed.\nBe active in and bring social value to our local communities.\nWorking for us\nCottsway is a great place to work with a friendly, supportive and enthusiastic team dedicated to providing quality homes in thriving communities.\nWe support and develop our people because we know that it is through them that we deliver the high standards of service that our customers say we provide.\nBased in the market town of Witney, we:\nOffer competitive salaries and a range of benefits.\nSupport agile working.\nGuarantee to interview all disabled applicants who meet the essential criteria for our vacancies. We are signed up to the Disability Confident Committed scheme.\nValue people from a wide range of backgrounds and experience - whether you are an experienced housing professional or simply have an interest in working in our sector.\nAbout the role\nWe have an exciting opportunity for an IT Support Technician to join our IT team on a fixed-term contract for maternity cover.\nThis role is responsible for providing first and second-line IT support to colleagues across the organisation, resolving incidents and service requests, and supporting Microsoft 365, end-user devices and business applications. Working as part of a small and collaborative IT team, you will manage user accounts and IT assets, assist with projects and deployments, and contribute to system upgrades, testing, automation and continuous service improvements.\nTo be successful in this role, you will have experience providing IT support in a professional environment, supporting Microsoft Windows, Microsoft 365 and business applications. You will have experience of application support, user training and working with IT assets, along with strong communication, problem-solving and organisational skills. You will be a proactive team member who uses initiative, contributes ideas and supports the continuous improvement of systems, processes and services.\nExperience with Power Platform technologies, business systems administration or housing management systems would be beneficial, and training will be provided where required. This role offers an excellent opportunity to develop experience across desktop support, business applications, automation and project work.\nA DBS check will be required for the successful applicant as part of our pre-employment checks.\nIn return, we provide:\nA pension scheme with a minimum employee contribution of 3%, matched by a generous employer contribution of up to 10%.\nHoliday entitlement starting at 25 days rising to 28 days after 2 years, plus bank holidays.\nA flexible working policy to support agile working.\nA discounted corporate gym and swimming membership, electric vehicle lease scheme and Costco membership.\nPrivate Medical Insurance\nFor an informal chat about this role please contact Joe Stokes, IT Operations Manager on 01993 890145.","description_format":"text","description_chars":3786,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Efficiency","Smart City"],"lifecycle":[{"event":"open","at":"2026-11-03T15:53:19Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["conf:2","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/cottsway-it-support-technician","json_url":"https://alion.io/job/cottsway-it-support-technician.json","meta":{"generated_at":"2026-11-06T06:56:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12298,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2189760},"rest":"https://alion.io/mcp/rest/get_company?id=2189760"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcottsway-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcottsway-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcottsway-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cottsway-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcottsway-it-support-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3688843}},{"tool":"search_jobs","arguments":{"company":"cottsway.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3688843},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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