{"id":3927366,"url":"https://alion.io/job/counseling-works-intake-coordinator","title":"Intake Coordinator","company":{"id":4524447,"name":"Counseling Works","domain":"counselingworks.com","url":"https://alion.io/company/counseling-works","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":20,"max":22,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":true}],"status":"live","first_seen_at":"2026-11-07T14:31:41Z","employer_posted_date":null,"last_verified_at":"2026-11-07T14:31:41Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"About the roleAs Intake Coordinator, you’ll be the first point of contact for people reaching out to Counseling Works. You’ll respond to new inquiries, learn what each person is looking for, match them with the therapist who best fits their needs, and guide them through scheduling, insurance, and paperwork so they arrive at their first session prepared. Your work also lets our clinicians begin each first session focused on the client rather than on administrative details.\nCounseling Works is an established group practice serving adolescents, adults, and couples, with offices in Naperville, Frankfort, Lemont, and Shorewood, Illinois. We’re a close-knit team that cares deeply about our clients and each other.\nYou’ll be a great match if you…\nMeet every caller with warmth and patience. Some people know exactly what they’re looking for, and others aren’t sure where to start. You adapt to each person and make sure they feel heard.\n\nHelp people take the next step. You help hesitant callers feel ready to move forward. When their first choice isn’t available, you find a strong alternative and help them feel good about it.\n\nThrive with a lot going on. Calls coming in, follow-ups waiting, paperwork to check: you can switch gears quickly without losing track of details.\n\nTake ownership. You follow through without reminders and make sure nothing slips through the cracks.\n\nCommunicate clearly and proactively. You keep clients and teammates in the loop, and you ask questions when you’re unsure.\n\nLove variety. No two days are the same, and that energizes you.\n\nWhat you’ll do\nRespond to client calls, emails, and texts\n\nMatch clients with the clinician who best fits their needs, preferences, insurance, and availability\n\nWalk clients through insurance, paperwork, and what to expect at their first session\n\nFollow up to keep each client’s intake moving forward\n\nComplete intake steps across our systems so clients and clinicians are ready for day one\n\nHandle cancellations and reschedules, and keep records accurate\n\nCollaborate with our intake team, clinicians, and admin staff\n\nWhat helps you succeed\n1–2 years in customer service, client services, sales, scheduling, front desk, healthcare administration, or a similar people-facing role\n\nComfort on live calls and with learning new computer systems\n\nStrong organization and attention to detail\n\nRespect for confidentiality and sensitive information\n\nNice to have: experience in a therapy practice, medical office, or behavioral health setting, or familiarity with HIPAA. \n\nWork setupThis is a remote role, so you’ll need a quiet, private home workspace and reliable internet.\nThe schedule is Monday-Thursday 10:00 a.m.–6:00 p.m. and Friday 10:00 a.m.–5:00 p.m.\nPay & Benefits\n$20-22/hr.\n\nPaid time off\n\n401k with company matching\n\nMedical, dental, and vision insurance\n\nSalary: 20-22 HourlyOriginally posted on Himalayas","description_format":"text","description_chars":2885,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-07T20:28:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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