{"id":1971961,"url":"https://alion.io/job/coupa-software-sr-collections-associate-11905","title":"Sr. Collections Associate - 11905","company":{"id":8573,"name":"Coupa Software","domain":"coupa.com","url":"https://alion.io/company/coupa","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":93,"open_postings":6,"ghost_share":0,"stale_share":0.167,"repost_share":0.167,"time_to_fill_p50_days":59,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Legal","role_family":"Legal","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":184000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2362},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T07:46:03Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-14T11:45:51Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"The Impact of a Senior Collections Associate at Coupa:\nThe Senior Collections Associate will manage a portfolio of accounts across our global customer base, driving timely collection of outstanding receivables while maintaining strong, professional customer relationships. This is a senior individual-contributor role suited to a collections professional with a proven track record in SaaS, FMCG, or financial services environments, and prior exposure to senior sales management engagement.\nWhat You’ll Do\nOwn and manage a portfolio of high-value, complex customer accounts, driving end-to-end collections activity.\nProactively engage customers via phone, email, and video calls to resolve overdue balances and disputes.\nPartner cross-functionally with Sales, Customer Success, Legal, and Deal Desk to resolve billing and contractual issues impacting collections.\nEscalate and manage senior-level conversations with sales leadership and customer stakeholders on high-risk or high-value accounts.\nMaintain accurate collections forecasts, aging reports, and cash application records.\nIdentify process improvements to reduce Days Sales Outstanding (DSO) and bad debt exposure.\nUtilize Oracle and Tesorio (or comparable platforms) to manage workflows, track account status, and report on portfolio health.\nSupport month-end and quarter-end close processes related to accounts receivable.\nWhat You Will Bring to Coupa\nMinimum 5 years of collections experience, ideally within SaaS, FMCG, or Financial Services industries.\nDemonstrated history of engaging at a senior sales management level to resolve account issues.\nStrong verbal and written communication skills, with the ability to negotiate confidently and professionally.\nProven ability to manage a complex, high-value portfolio independently.\nDetail-oriented with strong organizational and time-management skills.\nHands-on experience with Salesforce, NetSuite, or Zuora (or equivalent enterprise CRM/ERP/Billing platforms) is highly valuable.","description_format":"text","description_chars":1993,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Colombia","iso":null,"kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Supply Chain & Logistics Software","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-10-06T19:43:02Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":13,"expected_fill_days":59,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/coupa-software-sr-collections-associate-11905","json_url":"https://alion.io/job/coupa-software-sr-collections-associate-11905.json","meta":{"generated_at":"2026-10-14T11:54:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14377,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8573},"rest":"https://alion.io/mcp/rest/get_company?id=8573"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcoupa-software-sr-collections-associate-11905"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcoupa-software-sr-collections-associate-11905"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcoupa-software-sr-collections-associate-11905"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/coupa-software-sr-collections-associate-11905\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcoupa-software-sr-collections-associate-11905"}]}