{"id":3106261,"url":"https://alion.io/job/coupa-software-sr-customer-value-consultant","title":"Sr Customer Value Consultant","company":{"id":8573,"name":"Coupa Software","domain":"coupa.com","url":"https://alion.io/company/coupa","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":89,"open_postings":8,"ghost_share":0,"stale_share":0.375,"repost_share":0.125,"time_to_fill_p50_days":59,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colombia"],"countries":["CO"],"hiring_countries":["CO"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":56000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1665},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T19:49:27Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-31T22:41:44Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"The Impact of a Sr Customer Value Consultant at Coupa:\nThe Customer Value Consultant works with customers who need extra support to adopt and get value from Coupa. As part of our Customer Success organization, you take on short, focused engagements with accounts that need support, helping them work through issues and build healthier adoption over time.\nIn each engagement, you step in to assess the situation, develop a plan, drive it forward, and position the customer to sustain that progress beyond the life of the engagement. This is a hands-on role. You will work directly within the account to return it to health, including configuration within the Coupa platform where an engagement warrants it.\nWhat You'll Do:\nLead focused, time-bound engagements with accounts that need extra support to adopt Coupa and get full value from it.\nManage each engagement end to end, from initial diagnosis through to a clean transition:\nWork with the customer to define the scope, activities, and key deliverables of the engagement, and agree on what success looks like from the outset.\nDiagnose adoption barriers in direct partnership with customers, pinpointing the root causes placing the account at risk.\nDevelop a recovery plan and build early momentum, applying disciplined project management to chart a clear path.\nWork directly in the Coupa platform, making configuration changes to resolve adoption barriers where a solution requires it.\nRun workshops that give customers practical technical, process, and workaround recommendations grounded in Coupa product knowledge.\nEquip the customer with a means of tracking their own progress, so momentum continues once the engagement concludes.\nPartner with internal teams including Sales, Product Management, and Marketing to drive continuous improvement in how customers succeed with Coupa.\nWhat You Will Bring to Coupa:\n6 - 8 years in customer success, consulting, implementation, solution advisory, or a comparable customer-facing role at a software or SaaS company.\nHands-on experience configuring enterprise software. Coupa or similar spend-management experience is preferred.\nFull professional fluency in English, written and spoken (C1 or above).\nStrong consulting and engagement management skills, with the ability to run a structured engagement and build trust and credibility quickly.\nExcellent written, verbal, and presentation skills, including the ability to guide customers through findings and next steps.\nSharp analytical and problem-solving skills, with a track record of diagnosing issues and driving measurable outcomes.\nFamiliarity with Procurement, Procure-to-Pay, or spend management is a plus.","description_format":"text","description_chars":2660,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Colombia","iso":"CO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Supply Chain & Logistics Software","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-10-22T19:21:45Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":11,"expected_fill_days":59,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/coupa-software-sr-customer-value-consultant","json_url":"https://alion.io/job/coupa-software-sr-customer-value-consultant.json","meta":{"generated_at":"2026-11-01T01:11:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1926,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8573},"rest":"https://alion.io/mcp/rest/get_company?id=8573"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcoupa-software-sr-customer-value-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcoupa-software-sr-customer-value-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcoupa-software-sr-customer-value-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/coupa-software-sr-customer-value-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcoupa-software-sr-customer-value-consultant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3106261}},{"tool":"search_jobs","arguments":{"company":"coupa.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3106261},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}