{"id":3345729,"url":"https://alion.io/job/coupa-software-sr-technical-support-engineer-intake-and-orchestration-11929","title":"Sr. Technical Support Engineer – Intake and Orchestration - 11929","company":{"id":8573,"name":"Coupa Software","domain":"coupa.com","url":"https://alion.io/company/coupa","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":90,"open_postings":14,"ghost_share":0.071,"stale_share":0.143,"repost_share":0.143,"time_to_fill_p50_days":52,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":40000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Jira","optional":false},{"name":"Postman","optional":false},{"name":"Rest API","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-13T14:19:55Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-13T04:45:06Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"The Impact of a Sr. Technical Support Engineer - Intake and Orchestration at Coupa:\nAs a Technical Support Engineer, you will help Coupa’s enterprise customers and partners get the most out of our Intake and Orchestration platform (Formerly Tonkean). You will troubleshoot technical issues, guide customers on best practices, and work closely with senior teammates and Engineering to find solutions.\nYou will also be the voice of the customer for our Product and Engineering teams. This is a hands-on, fast-paced role, and you will start with a structured onboarding and training program to build your confidence with the platform and our support processes.\nWhat You’ll Do\nProvide technical support to enterprise customers and partners via Zoom, Slack, and email, meeting internal and customer-facing SLAs\nTroubleshoot Intake and Orchestration ecosystem issues, including application and data integrations, APIs, and webhooks, and escalate to senior teammates or Engineering when needed.\nReproduce customer issues and file clear, detailed bug reports for Engineering\nConfigure Intake and Orchestration to meet customer use cases, propose solutions, and flag areas of complexity for team input\nEducate customers on Intake and Orchestration best practices and share their feedback with Product Management\nCreate Intake and Orchestration knowledge base articles and internal documentation.\nWhat You Will Bring to Coupa\nBachelor's degree or equivalent work experience\n4+ years of experience in technical support, consulting, or a similar customer-facing technical role with strong troubleshooting experience. You must have experience supporting external enterprise customers\nFamiliarity with REST APIs, webhooks, and tools such as Postman and Jira\nExposure/familiarity with Agentic AI workflows\nExcellent English written and verbal communication skills, with strong attention to detail.\nA customer-first mindset with ownership, empathy, and the ability to learn quickly in a fast-changing environment and work independently\nAvailability to work 8:00 AM - 5:00 PM Pacific Time, flexible to occasional schedule changes","description_format":"text","description_chars":2112,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Colombia","iso":"CO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Supply Chain & Logistics Software","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-10-27T17:09:53Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":0.9,"age_days":29,"expected_fill_days":52,"reasons":["conf:1","velocity","win:mid"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/coupa-software-sr-technical-support-engineer-intake-and-orchestration-11929","json_url":"https://alion.io/job/coupa-software-sr-technical-support-engineer-intake-and-orchestration-11929.json","meta":{"generated_at":"2026-11-13T09:50:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20148,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8573},"rest":"https://alion.io/mcp/rest/get_company?id=8573"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcoupa-software-sr-technical-support-engineer-intake-and-orchestration-11929"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcoupa-software-sr-technical-support-engineer-intake-and-orchestration-11929"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcoupa-software-sr-technical-support-engineer-intake-and-orchestration-11929"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/coupa-software-sr-technical-support-engineer-intake-and-orchestration-11929\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcoupa-software-sr-technical-support-engineer-intake-and-orchestration-11929"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3345729}},{"tool":"search_jobs","arguments":{"company":"coupa.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3345729},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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