{"id":3264131,"url":"https://alion.io/job/coupa-software-team-lead-customer-value-manager","title":"Team Lead - Customer Value Manager","company":{"id":8573,"name":"Coupa Software","domain":"coupa.com","url":"https://alion.io/company/coupa","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":89,"open_postings":8,"ghost_share":0,"stale_share":0.375,"repost_share":0.125,"time_to_fill_p50_days":59,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":30000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T04:47:09Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T08:02:28Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Team Lead - Customer Value Manager- Philippines\nCoupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.\nWhy join Coupa?\nPioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.\nCollaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.\nGlobal Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. \nLearn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.\nWhat You’ll Do\nThe Team Lead - Customer Value Management is responsible for ensuring successful customer value realization and overall program success for Coupa customers, while leading and coordinating a team of Customer Value Managers and ensuring consistency in customer relationship management.\nLead customer value metrics workshops\nDevelop customer value roadmaps\nConduct scheduled customer check-ins\nDrive periodic value reviews\nPrepare for Renewals with Account Executives\nMonitor customer performance\nManage customer relationships\nEstablish role as trusted advisor\n“QB” Coupa internal resources as needed\nShare best practices ideas, product information, and relevant Coupa news\nSupport/drive customer marketing campaigns\nLead, coach, and develop a team of Customer Value Managers, ensuring high performance, consistent quality, and professional growth.\nPerformance reviews and development planning, providing mentorship and support for complex customer situations.\nSet team goals, KPIs, and performance metrics aligned with organizational strategy.\nDrive operational excellence through process improvements, standardization, and adoption of best practices.\nAllocate customer accounts and responsibilities based on capacity, skills, and priorities, while fostering a collaborative, inclusive, and accountable team culture.\nAct as the primary escalation point, facilitate team meetings, and promote knowledge-sharing and cross-functional alignment.\nWhat You Will Bring to Coupa\nProven experience in team leadership, senior roles, or collaborative project management.\nStrong P2P or S2C domain expertise\nStrong background in customer / client success or sales management\nEntrepreneurial Attitude\nExperience with demonstrated success in the following:\nManaging client expectations\nDeveloping and maintaining executive relationships and associated influencing strategies\nProgram management including managing disparate, cross-functional, cross-enterprise project teams\nAbility to have value-based conversation with business executives\nStrong organizational skills\nStrong communication skills including professional writing skills, verbal skills and experience presenting to executive teams\nBackground in software and SaaS 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