{"id":589481,"url":"https://alion.io/job/coupang-director-process-innovation","title":"Director, Process Innovation","company":{"id":239,"name":"Coupang","domain":"coupang.com","url":"https://alion.io/company/coupang","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":124,"ghost_share":0.065,"stale_share":0.121,"repost_share":0.105,"time_to_fill_p50_days":78,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taipei, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":75000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3940},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true},{"name":"SQL","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-09-08T05:42:33Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-20T18:22:59Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"Director, Program Management (Logistics & Operations Excellence)\nCompany Introduction:\nWe exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-trillion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always- on, high-tech, and hyper-connected world. \nWe are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did we ever live without Coupang?”\nDescription:\nIf you are a strategic thinker with a strong background in program management and the ability to drive cross-functional projects, we encourage you to apply. Embrace the opportunity to contribute to our dynamic and fast-paced environment. Apply now to be a part of our future-forward journey.\nCoupang is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional projects and programs. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.\nEssential Qualifications: \nBachelor’s degree in business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field.\n10+ years of experience in program management, logistics, operations, supply chain, or transportation or equivalent professional or military experience.\nDemonstrated experience leading and owning cross-functional programs.\nExtensive experience owning the design, implementation, and optimization of initiatives.\nExperience with data mining and data analysis.\nConfidence operating in a highly ambiguous and iterative business space.\nHigh attention to detail including proven ability to manage multiple, competing priorities simultaneously.\nWillingness to challenge and influence other stakeholders, including the organization leaders.\nAbility to think strategically and execute methodically, in a fast-paced environment where continuous innovation is desired.\nDemonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases.\nAbility to clearly communicate data insights to others.\nPreferred Qualifications: \nMBA and work experience in dedicated project management.\nPractical application of program management methodology including PMP/Lean Six Sigma/Kaizen.\nAdvanced knowledge of analytical tools such as SQL, Tableau, MS Excel, or Microsoft Access.\nDemonstrated experience communicating data insights to others, including use of data visualization tools.\nCompany Introduction \nCoupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. \nOur services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” \nRecruitment Process \nApplication Review - Phone Interview - Onsite (or Virtual Onsite) Interview - Offer\nThe exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.\nInterview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. \nDetails to Consider \nThis job posting may be closed prior to the stated end date for application if all openings are filled.\nCoupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.\nThose eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. \nPrivacy Notice \nYour personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/","description_format":"text","description_chars":5559,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":10,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","E-commerce Platforms","Delivery","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-09-10T09:39:18Z"}],"visa":[],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.897,"p_room":0.72,"age_days":42,"expected_fill_days":78,"reasons":["conf:0","velocity","win:mid","crowd:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/coupang-director-process-innovation","json_url":"https://alion.io/job/coupang-director-process-innovation.json","meta":{"generated_at":"2026-10-20T19:08:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22055,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":239},"rest":"https://alion.io/mcp/rest/get_company?id=239"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcoupang-director-process-innovation"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcoupang-director-process-innovation"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcoupang-director-process-innovation"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/coupang-director-process-innovation\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcoupang-director-process-innovation"}]}