{"id":589517,"url":"https://alion.io/job/coupang-global-security-operations-center-specialist","title":"Global Security Operations Center Specialist","company":{"id":239,"name":"Coupang","domain":"coupang.com","url":"https://alion.io/company/coupang","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":110,"ghost_share":0.073,"stale_share":0.155,"repost_share":0.127,"time_to_fill_p50_days":75,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taoyuan, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":30000,"period":"year","method":"role_country_seniority_unknown","sample_n":20},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-04T10:37:39Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-29T22:08:08Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"Coupang正在重新想像購物體驗，目標是從顧客開啟CoupangApp的那一刻起，直到商品送達門口，都能帶來令人驚喜的體驗。我們在台灣提供「火箭速配」，以實惠價格為廣泛品項提供隔日到貨服務，以及「火箭跨境」，為來自韓國、美國及其他地區的數百萬件熱銷商品提供免費國際配送服務。我們正在尋找人才，共同推動Coupang在台灣的成長。這是一個參與台灣市場發展的重要機會，並與我們共同打造一個讓顧客感嘆「沒有Coupang的日子，我以前是怎麼過的？」的世界。\n職位名稱: Global Security Operations Center Specialist／全球安全營運中心專員\nGSOC Specialist 負責監控營運事件、進行初步風險評估，並依既定 SOP 與時限升級重大事件。此職位須與韓國 GSOC 團隊密切協作，以英文即時核對事件資訊的完整性、正確性及處置狀態。職務亦包含維護可追溯的事件紀錄、檢視提報品質，以及參與 SOP、BCM 與 GSOC 營運改善活動。透過一致且具紀律的事件處理，此職位將強化支援 Coupang 台灣成長所需的 GSOC 營運品質與持續性。\n工作地點: 桃園 / 台北\n主要職責\n監控傳入事件、評估事件嚴重性與營運風險，並在既定時限內升級重大案件。\n依 SOP、通報時限及升級節點，一致執行事件通報與升級程序。\n以英文與韓國 GSOC 團隊協作，確認事件時間、地點、影響、處置狀態及待確認資訊。\n製作及維護正確的事件日誌、報告、時間軸、營運紀錄及輪班交接文件。\n檢視事件或據點提報中的資訊遺漏、矛盾、格式不一致及不可驗證陳述，並提供具體改善意見。\n透過辨識流程缺口、重工、風險控制點及文件改善機會，參與 SOP、BCM、演練檢討、報告品質及 GSOC 營運改善活動。\n必備資格\n能夠監控事件、整理已知與未知資訊、判斷事件嚴重性，並依明確門檻執行升級。\n能夠閱讀並依循 SOP、檢核表、工單流程、處理時限及升級矩陣。\n能夠以英文與韓國 GSOC 團隊即時溝通事件資訊，包括提出澄清問題、資訊回讀及錯誤修正。\n能夠建立結構清楚、正確且可追溯的事件紀錄，並區分事實與推測。\n能夠檢視提報品質，辨識資訊遺漏、不一致、矛盾及不可驗證陳述。\n能夠分析營運流程並辨識流程缺口、重工、風險控制點或文件改善機會。\n能夠配合 24 小時三班制、每班 8 小時及非固定週休二日的排班安排。\n優先資格\n初階工作經驗，或約二至三年可驗證的工作、實習、專案或營運責任經驗。\n曾使用 SOP、檢核表、工單流程、值班日誌、稽核文件、品質報告或營運交接文件。\n曾於客服營運、IT 服務台、網路營運中心、設施營運、緊急應變或其他受程序規範的環境中執行事件分級或升級。\n曾於跨國、跨時區或跨功能團隊中執行工單交接、營運更新或事件資訊同步。\n曾檢查客服案件、工單、資料品質或營運報告的完整性、正確性及一致性。\n曾參與程序修訂、演練檢討、品質改善、服務改善或其他持續改善活動。\n能夠快速理解新提供的 SOP、辨識關鍵資訊、發現品質問題，並在既定時限內完成結構化任務。\n招募流程\n履歷審查 - 電話面談 - 線上面試 - 錄取通知\n實際招募流程可能依特定職位、排程或其他情況有所調整。\n面試時程與結果將透過候選人在申請階段提交的電子郵件地址通知。\n注意事項\n若所有職缺名額均已招募完成，本職缺可能於原訂截止日期前關閉。\n若候選人在申請流程中提供不實資訊，Coupang 有權撤回錄取通知。\n符合法定就業保障資格者，得依相關法令獲得就業上的優先待遇。\n隱私權聲明\n您的個人資料將依下列 Coupang 應徵者隱私權聲明進行蒐集及管理：\nhttps://www.coupang.jobs/privacy-policy/\n人人均等的機會\nCoupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功。","description_format":"text","description_chars":1614,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Chinese","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Operations","E-commerce Platforms","Delivery","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-09-10T09:39:18Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.754,"p_room":0.6,"age_days":54,"expected_fill_days":75,"reasons":["conf:1","velocity","win:late","crowd:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/coupang-global-security-operations-center-specialist","json_url":"https://alion.io/job/coupang-global-security-operations-center-specialist.json","meta":{"generated_at":"2026-10-30T01:48:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2412,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":239},"rest":"https://alion.io/mcp/rest/get_company?id=239"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcoupang-global-security-operations-center-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcoupang-global-security-operations-center-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcoupang-global-security-operations-center-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/coupang-global-security-operations-center-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcoupang-global-security-operations-center-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":589517}},{"tool":"search_jobs","arguments":{"company":"coupang.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":589517},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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