{"id":589518,"url":"https://alion.io/job/coupang-manager-global-security-operations-center-taiwan","title":"Manager, Global Security Operations Center – Taiwan","company":{"id":239,"name":"Coupang","domain":"coupang.com","url":"https://alion.io/company/coupang","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":27,"ghost_share":0,"stale_share":0.815,"repost_share":0,"time_to_fill_p50_days":103,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Taoyuan, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":128000,"period":"year","method":null,"sample_n":2443},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-04T10:28:51Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-09-24T19:44:13Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Coupang 正在重新定義購物體驗，目標是從顧客開啟 Coupang App 的那一刻起，直到商品送達門口，都能帶來令人驚喜的服務。在台灣，我們提供「火箭速配」，以實惠價格供應多元商品並提供隔日到貨服務; 另有「火箭跨境」，針對來自韓國、美國及其他地區的數百萬件熱銷商品提供免費國際配送。我們正在尋找能共同帶領 Coupang 台灣業務拓展的人才。這是一個參與 Coupang 台灣成長、共同創造讓顧客感嘆「沒有 Coupang 的日子要怎麼過？」之世界的機會。\n職位名稱: Manager, Global Security Operations Center - Taiwan\n全球安全營運中心經理負責 GSOC 日常營運管理，包括人力覆蓋、班表安排、交接品質、事件通報及案件管理。此職位將與台灣及韓國團隊合作，以英文即時核對案件資訊，維持營運紀律，並改善倉庫及辦公室的提報品質。此職位亦負責建置及優化 SOP、透過訓練提升團隊準備度，並在相關業務逐步移轉至台灣的過程中支援 Business Continuity 協作。\n工作地點: 桃園 / 台北\n主要職責\n管理 GSOC 日常營運，確保人力覆蓋、班表安排、交接品質、事件升級準備及營運持續性。\n主導事件分級、資訊確認、通報、升級、紀錄及結案，提升案件處理的即時性與完整性。\n建立並優化 SOP、工作指引及檢核表，辨識流程缺口、定義例外處理方式並維護版本紀錄。\n透過案件 Review、品質抽查、根因分析及改善追蹤，提升倉庫與辦公室的提報及營運品質。\n辨識團隊能力缺口，執行新人訓練、在職指導與演練，並追蹤訓練及改善成果。\n以英文與韓國及跨部門利害關係人進行即時案件核對，並支援 Business Continuity、危機應變及業務移轉活動。\n必備資格\n具輪班營運中心、控制室、客服營運中心或其他即時作業團隊的日常管理經驗。\n具人員管理、工作分配、班表覆蓋、輪班交接及臨時缺勤調整經驗。\n具事件分級、資訊確認、通報、升級、案件紀錄及結案追蹤經驗。\n具 SOP、工作指引、應變手冊或檢核表的建立、維護或優化經驗。\n能以英文進行即時案件核對、資訊澄清及錯誤修正。\n能在陌生流程及組織環境中吸收資訊、依程序執行、接受回饋並維持穩定交付。\n能配合包含星期六及星期日的日班輪班安排。\n優先資格\n具 Security Vendor、Physical Security Vendor、GSOC Vendor 或企業安全營運環境經驗。\n具科技業中控室、Security Control Room、Command Center，或其他包含持續監控、告警處理、輪班交接及升級機制的營運中心經驗。\n具案件抽查、報告品質檢核、營運稽核、據點評估或改善追蹤經驗。\n具 Business Continuity、危機管理、緊急應變演練、服務復原或 Operational Resilience 協作經驗。\n具新人訓練、在職指導、演練設計、知識標準化或訓練成效追蹤經驗。\n具委外服務交付、安全供應商管理，或營運責任由供應商／區域團隊移轉至內部團隊的經驗。\n具科技製造、半導體、金融服務、物流、電商、設施管理或高密度場域營運經驗\n招募流程\n履歷審查-電話面談-現場面試或線上面試-錄取通知\n實際招募流程可能因職位或時程安排而調整。\n面試安排及結果將透過應徵時提供的電子郵件地址通知。\n\n注意事項\n若職缺已招募額滿，本職缺可能於公告截止日前提前關閉。\n若候選人在應徵過程中提供不實資訊，Coupang 保留撤回錄取通知的權利。\n符合法定就業保障資格者，將依相關法令辦理。\n\n隱私權聲明\n您的個人資料將依 Coupang 應徵者隱私權聲明蒐集及管理：\nhttps://www.coupang.jobs/privacy-policy/\n人人均等的機會\nCoupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功。","description_format":"text","description_chars":1636,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Chinese","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Taiwan","iso":"TW","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Operations","E-commerce Platforms","Delivery","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-09-10T09:39:18Z"}],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.586,"p_room":1,"age_days":19,"expected_fill_days":103,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/coupang-manager-global-security-operations-center-taiwan","json_url":"https://alion.io/job/coupang-manager-global-security-operations-center-taiwan.json","meta":{"generated_at":"2026-09-24T21:20:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}