{"id":1110218,"url":"https://alion.io/job/coupang-operations-excellence-specialist-hub-operations-management-3","title":"Operations Excellence Specialist (Hub Operations Management)","company":{"id":239,"name":"Coupang","domain":"coupang.com","url":"https://alion.io/company/coupang","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":27,"ghost_share":0,"stale_share":0.815,"repost_share":0,"time_to_fill_p50_days":103,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taoyuan, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":76000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":919},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-04-29T10:45:37Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-09-24T19:44:13Z","board_verified":true,"closed_at":null,"days_open":148,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":148},"description":"Company Introduction \nCoupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. \nOur services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. \nWe are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” \n\nRole Overview \nAs an Operations Quality Excellence Specialist, you will drive the auditing and stewardship of customer experience and quality standards across our FC Hub network. You will be responsible for deep-diving into daily operational issues, identifying root causes, and managing cross-functional hub teams to implement sustainable solutions. This is a critical individual contributor role where you will act as the central guardian of process standards, ensuring high-quality execution during our rapid international expansion. \n\nWhat You Will Do \nAudit FC Hub daily operations to ensure strict adherence to global CX and quality process standards.\nManage hub-level teams through influence to drive corrective actions and process improvements without direct reporting lines.\nPerform deep-dive analyses on quality defects and operational bottlenecks to identify systemic issues.\nCollaborate with logistics leadership to roll out new process standards and operational workflows across the network.\nDevelop and monitor quality KPIs to track the health of FC Hub operations and customer impact.\nLead daily troubleshooting sessions with hub operators to resolve immediate quality risks.\nReport findings and data-driven insights to senior stakeholders to facilitate central decision-making.\nBasic Qualifications \nBachelor’s degree in Logistics, Supply Chain, Industrial Engineering, or a related field\n3 years of experience in sortation logistics operations, quality auditing, or process improvement within a high-volume fulfillment environment\nProven ability to manage cross-functional projects and influence stakeholders in a fast-paced setting\nStrong analytical skills with the ability to use data to perform root cause analysis and deep dives\nExcellent communication skills to translate complex operational issues into actionable improvement plans\nPreferred Qualifications \nSix Sigma Green Belt or Black Belt certification\nExperience in a central or regional role overseeing multiple logistics sites\nProficiency in SQL or data visualization tools like Tableau for independent performance tracking\nBackground in e-commerce fulfillment or last-mile logistics operations\nExperience in international business expansion or global process standardization\n\nRecruitment Process and Others \nRecruitment Process \nApplication Review - Phone Interview - Onsite (or Virtual Onsite) Interview - Offer\nThe exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.\nInterview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. \nDetails to Consider \nThis job posting may be closed prior to the stated end date for application if all openings are filled.\nCoupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.\nThose eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. \nPrivacy Notice \nYour personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/","description_format":"text","description_chars":4018,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Delivery","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-09-22T10:55:28Z"}],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.448,"p_room":0.44,"age_days":147,"expected_fill_days":103,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/coupang-operations-excellence-specialist-hub-operations-management-3","json_url":"https://alion.io/job/coupang-operations-excellence-specialist-hub-operations-management-3.json","meta":{"generated_at":"2026-09-24T22:42:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":927,"day_limit":5000,"remaining_today":4073,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}