{"id":1110228,"url":"https://alion.io/job/coupang-program-management-specialisttw-cs-program-management-2","title":"Program Management Specialist(TW CS Program Management)","company":{"id":239,"name":"Coupang","domain":"coupang.com","url":"https://alion.io/company/coupang","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":27,"ghost_share":0,"stale_share":0.815,"repost_share":0,"time_to_fill_p50_days":103,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taipei, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-19T09:28:06Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-09-25T01:41:41Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Coupang 正在重新構想購物體驗，目標是讓每位顧客從打開Coupang 應用程式起至訂單送達家門的每一刻都驚嘆不已。\n我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。\n我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。\n職務概覽： Customer Service Specialist (Program Management) 客服創新專案PM\n 設計、建立並持續優化營運流程，以提升效率並提供卓越的客戶體驗\n- 流程開發與優化：設計並優化符合業務目標的工作流程，提升整體效率。透過數據分析找出瓶頸與痛點，並實施具影響力的解決方案。\n- 跨部門協作：促進客服部門與其他部門之間清晰有效的溝通，確保合作順暢。作為橋樑，協助客服專案與整體組織目標保持一致。\n- 數據驅動決策：建立並監控關鍵指標，如聯繫率、升級率、重複聯繫率、處理時間與客戶滿意度。運用數據洞察找出優化機會並衡量成效。\n- 專案管理：主導跨部門專案，確保專案按時交付並符合策略目標。有效管理資源、任務優先順序及追蹤進度。\n- 創新與自動化：推動系統化與自動化，減少人工操作並提升可擴展性。與技術團隊合作導入自動化工具與解決方案。\n招募條件:\n- 至少2年工作經驗，具專案管理或數據分析經驗者尤佳\n- 有建立並優化大規模營運流程經驗 \n- 能夠定義並運用績效指標來找出改善空間並衡量優化成果\n招募流程 : 申請資格審核 - 電話面試 - 現場(或線上面對面)面試 - 錄取通知\n招募流程實況可能因職缺而異，亦可能因為時程安排或其他原因變動 將透過應徵者在申請階段提供的電子郵件，告知面試時程和結果\n注意事項 : 若所有職缺皆招募完成，本公告可能在所示截止日期前關閉\n若應徵者在申請過程中提供假造資訊，酷澎有權收回錄取通知\n酷澎不會歧視殘障人士或退伍軍人，對所有應徵者都提供平等的競爭機會","description_format":"text","description_chars":895,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Chinese","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Delivery","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-09-22T10:55:28Z"}],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.531,"p_room":1,"age_days":35,"expected_fill_days":103,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/coupang-program-management-specialisttw-cs-program-management-2","json_url":"https://alion.io/job/coupang-program-management-specialisttw-cs-program-management-2.json","meta":{"generated_at":"2026-09-25T01:54:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1921,"day_limit":5000,"remaining_today":3079,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}