{"id":3264029,"url":"https://alion.io/job/coupang-senior-program-manager-last-mile-logistics-operations","title":"Senior Program Manager - Last Mile & Logistics Operations","company":{"id":239,"name":"Coupang","domain":"coupang.com","url":"https://alion.io/company/coupang","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":112,"ghost_share":0.071,"stale_share":0.125,"repost_share":0.125,"time_to_fill_p50_days":76,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taipei, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":47000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6904},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T05:51:51Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-27T07:18:38Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Company Introduction \nCoupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. \nOur services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. \nWe are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” \nRole Overview \nCoupang’s TW Logistics Operation Center plays a critical role in driving our phenomenal growth in Taiwan by establishing world-class logistics infrastructure and operational capabilities. As a Senior Program Management Specialist, you will lead strategic, high-impact cross-functional programs to improve performance, scalability, and reliability across our Taiwan logistics operations. You will also function as a key strategic partner, translating complex operational challenges into structured execution plans while championing Coupang’s leadership principles and customer-centric culture.\n\nWhat You Will Do \nLead strategic and cross-functional programs that improve the performance, scalability, and reliability of logistics operations in Taiwan.\n\nDefine program objectives, priorities, success metrics, and execution plans in partnership with key stakeholders.\n\nTranslate complex business and operational challenges into structured workstreams with clear ownership, milestones, and expected outcomes.\n\nPartner with operations, product, technology, finance, and other teams to align priorities and drive effective program execution.\n\nMonitor program performance, identify risks and dependencies, and work with stakeholders to resolve issues and maintain progress.\n\nUse operational data and business insights to identify improvement opportunities and support informed decision-making.\n\nDevelop scalable processes and mechanisms that improve execution quality and support sustainable operational growth.\n\nPrepare clear program updates, business reviews, and recommendations for senior stakeholders and leadership.\n\nProvide guidance and structure across multiple initiatives while helping teams maintain accountability and execution discipline.\n\nBasic Qualifications \nBachelor’s degree and 5+ years of experience in program management, operational excellence, or strategic initiative execution\n\nProven track record of managing complex, cross-functional projects from strategy through execution in fast-paced environments\n\nStrong analytical and data-driven problem-solving skills with the ability to draw actionable business insights\n\nExcellent communication and stakeholder management skills to influence cross-functional teams and senior leadership\n\nAbility to bring structure and clarity to complex, highly ambiguous operational challenges\n\nNative or professional fluency in Traditional Chinese and English\n\nPreferred Qualifications \nExperience in customer-facing logistics or last-mile logistics operations\n\nDeep domain knowledge of e-commerce fulfillment, supply chain management, or distribution networks\n\nHands-on experience collaborating with product, tech, and finance teams to scale operational infrastructure\n\nProven ability to design scalable operational processes and mechanisms for long-term growth\n\nGeneral understanding of business operations across key areas such as finance, HR, technology, and e-commerce\n\nRecruitment Process and Others \nRecruitment Process \nApplication Review - Job Fit Interview - Focus Interview - Offer\nThe exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.\nInterview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. \nDetails to Consider \nThis job posting may be closed prior to the stated end date for application if all openings are filled.\nCoupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.\nThose eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. \nPrivacy Notice \nYour personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/","description_format":"text","description_chars":4681,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Chinese","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","E-commerce Platforms","Delivery","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-26T07:43:49Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":76,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/coupang-senior-program-manager-last-mile-logistics-operations","json_url":"https://alion.io/job/coupang-senior-program-manager-last-mile-logistics-operations.json","meta":{"generated_at":"2026-10-27T09:55:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11284,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":239},"rest":"https://alion.io/mcp/rest/get_company?id=239"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcoupang-senior-program-manager-last-mile-logistics-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcoupang-senior-program-manager-last-mile-logistics-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcoupang-senior-program-manager-last-mile-logistics-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/coupang-senior-program-manager-last-mile-logistics-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcoupang-senior-program-manager-last-mile-logistics-operations"}]}