{"id":589787,"url":"https://alion.io/job/coupang-sr-staff-observability-software-engineer","title":"Sr. Staff Observability Software Engineer","company":{"id":239,"name":"Coupang","domain":"coupang.com","url":"https://alion.io/company/coupang","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":130,"ghost_share":0.062,"stale_share":0.123,"repost_share":0.1,"time_to_fill_p50_days":80,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Backend","role_family":"Backend","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mountain View, United States","Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":217000,"max_usd":396000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1372},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Grafana","optional":false},{"name":"Kubernetes","optional":false},{"name":"OpenTelemetry","optional":false},{"name":"Prometheus","optional":false},{"name":"AppDynamics","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"CI/CD","optional":true},{"name":"Docker","optional":true},{"name":"Dynatrace","optional":true},{"name":"GCP","optional":true},{"name":"Jaeger","optional":true},{"name":"Java","optional":true},{"name":"Python","optional":true},{"name":"Ruby","optional":true}],"status":"live","first_seen_at":"2026-08-05T15:44:29Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-18T06:27:09Z","board_verified":true,"closed_at":null,"days_open":73,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":73},"description":"Company Introduction \nWe exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. \nWe are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. \nOur mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. \nRole Overview \nYou will be a part of the Observability Engineering team at Coupang to build and maintain monitoring solutions and application performance solutions. The Observability Engineering team's vision is to enable engineering teams to maintain and improve the quality of their services by providing clear visibility about their systems health, intelligence and actionable insights. We build services and tools to help detect, alert, and troubleshoot systems and applications anomalies, with metrics, logs and traces related to the health and reliability of Coupang services. You will have the opportunity to work with hyper-scale systems, build the next generation Observability Platform based on Kubernetes and other OSS solutions, as well as building software components from scratch. You would work directly with various engineering teams in Coupang, influence them with observability principles and best practices and see your impact directly.\nWhat You Will Do \nDesign, implement, and maintain observability solutions such as monitoring, alerting, logging, and tracing across various platforms, applications, and infrastructure.\nCollaborate with cross-functional teams, including software engineers, SREs, and infrastructure teams, to identify and define observability requirements.\nDevelop and implement best practices for creating and maintaining effective monitoring, alerting, and telemetry systems.\nEvaluate and recommend industry-leading observability tools and technologies to improve system visibility and reliability.\nDefine and track key performance indicators (KPIs) and service-level objectives (SLOs) related to system availability, performance, and reliability.\nAssist in the troubleshooting and resolution of complex incidents and problems by analyzing data from observability tools.\nProvide guidance and mentorship to other engineers on observability principles, practices, and tools.\nConduct ongoing evaluations of observability systems and identify opportunities for improvements and optimizations.\nDrive the standardization and simplification of observability processes, tools, and frameworks across the organization.\nContribute to the development of training materials, documentation, and runbooks for observability systems and practices.\nBasic Qualifications \nBachelor's degree in Computer Science, Electrical Engineering, Math, or a closely related field\n8 years working experience in engineering teams that build large-scale distributed systems\nStrong experience in implementing and managing observability solutions in large-scale, complex environments.\n\nDeep knowledge of monitoring, alerting, and logging systems and tools, such as OpenTelemetry, Prometheus, Grafana stack, Elastic stack.\n\nPreferred Qualifications \nExperience with containerization and orchestration technologies, such as Docker and Kubernetes.\n\nFamiliarity with application performance management (APM) tools, such as Dynatrace or AppDynamics.\n\nProfessional certifications in cloud platforms, monitoring tools, or related technologies.\n\nProficiency in at least one programming languages, such as Go, Java, Python, or Ruby.\n\nFamiliarity with distributed tracing technologies, such as Jaeger or Zipkin.\n\nExperience with cloud-based infrastructure, including AWS, Azure, or Google Cloud Platform.\n\nStrong understanding of DevOps and SRE practices, including continuous integration, continuous delivery, and infrastructure as code (IaC).\n\nStrong problem-solving and analytical skills, with a focus on data-driven decision-making.\n\nA proven track record of leading and delivering successful observability projects and initiatives.\n\nPay & Benefits \nOur compensation reflects the cost of living across several US geographic markets. At Coupang, your base pay is one part of your total compensation. \nThe base pay for this position ranges from $174,00/year to $299,000/year. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.\nGeneral Description of All Benefits \nMedical/Dental/Vision/Life, AD&D insurance \nFlexible Spending Accounts (FSA) & Health Savings Account (HSA)\nLong-term/Short-term Disability\nEmployee Assistance Program (EAP) program\n401K Plan with Company Match\n18-21 days of the Paid Time Off (PTO) a year based on the tenure\n12 Public Holidays\nPaid Parental leave\nPre-tax commuter benefits\nMTV - [Free] Electric Car Charging Station \n\nGeneral Description of Other Compensation \n“Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale. \nRecruitment Process \nApplication Review - Phone Interview - Onsite (or Virtual Onsite) Interview - Offer\nThe exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.\nInterview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. \nDetails to Consider \nThis job posting may be closed prior to the stated end date for application if all openings are filled.\nCoupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.\nThose eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. \nPrivacy Notice \nYour personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ \nCoupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or gender (including pregnancy, gender identity, gender expression, sexual orientation, transgender status), national origin, age, disability, medical condition, HIV/AIDS or Hepatitis C status, marital status, military or veteran status, use of a trained dog guide or service animal, political activities, or affiliations, citizenship, or any other characteristic or class protected by the laws or regulations in the locations where we operate. 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