{"id":830020,"url":"https://alion.io/job/courierhealth-client-solutions-associate","title":"Client Solutions Associate","company":{"id":673438,"name":"Courier Health","domain":"courierhealth.com","url":"https://alion.io/company/courierhealth","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":60,"open_postings":15,"ghost_share":0.667,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Science & Research","role_family":"Science & Research","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":95000,"max":115000,"currency":"USD","period":"year","gross":null,"usd_annual":115000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-08-16T17:28:50Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-10-01T17:11:21Z","board_verified":true,"closed_at":null,"days_open":411,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":410},"description":"Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported.\nWe are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes.\nIn the role of Client Solutions Associate you will support multiple life sciences clients through platform implementation, support, and expansion. You will work directly with our client users to drive adoption, provide strategic guidance, and act as a “voice of the customer” to our internal product team. Your enthusiasm and diligence will cement Courier Health’s reputation as a best-in-class vendor partner.\nWhat You'll Do\nWork in close-knit, collaborative teams to drive impact for Courier Health clients\nBuild strong relationships, trust, and credibility with client software users\nLead 1:1 and group user sessions to gather feedback, educate, and ensure client value\nDevelop expert-level knowledge of the Courier Health platform and data model\nDrive platform growth and evolution as a bridge between our clients and Product & Engineering teams\nPresent business results and platform impact to senior executives at business reviews\nOwn client priorities and day-to-day project management\nPartner with senior stakeholders to build out Courier Health’s Client Solutions function\nQualifications\n2+ years of experience in strategic consulting or client-facing enterprise SaaS\nTeam player that thrives working with a diverse set of internal & external stakeholders\nComfortable presenting to executives and large groups\nAnalytical mindset with consistent attention to detail\nIndependent, ambitious and enjoys taking initiative\nExperience in, or willingness to learn about, rare disease/specialty pharma\nHigh energy and passion for our mission, our clients, and the success of their patients\nIf you are not currently located in NYC, please include in your resume / cover letter that you are willing to relocate.\nBenefits\n100% paid employee health benefit options (including medical, dental, and vision)\n401(k) with employer funded match\nUnlimited Vacation\nCommuter Benefits\nPaid parental leave\nCatered lunch on Fridays\nWellness stipend\nGreat Place to Work Certified\nThe annual salary range for the target level for this role is $95,000 - $115,000 + equity + benefits, including medical, dental, and vision.\nCourier Health is proud to be an Equal Employment Opportunity employer.\nWe do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.","description_format":"text","description_chars":2955,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Biotechnology","CRM Software","Pharma Marketing & Medical Communications"],"lifecycle":[{"event":"open","at":"2026-09-12T16:11:47Z"}],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.104,"p_room":0.28,"age_days":410,"expected_fill_days":30,"reasons":["conf:1","stale_co","urgency","ghost","win:tail","crowd:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":115000,"is_top_pay":true},"html_url":"https://alion.io/job/courierhealth-client-solutions-associate","json_url":"https://alion.io/job/courierhealth-client-solutions-associate.json","meta":{"generated_at":"2026-10-02T02:50:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3854,"day_limit":5000,"remaining_today":1146,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}