{"id":4085186,"url":"https://alion.io/job/courser-dispatcher-courser","title":"Dispatcher - Courser","company":{"id":3865746,"name":"Courser","domain":"gocourser.com","url":"https://alion.io/company/gocourser","size_band":"11-50","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wenatchee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-11-11T18:44:31Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T01:10:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"JOB TITLE: IT Service Desk Dispatch Coordinator\nJOB SUMMARY: Responsible for managing incoming service requests, defining service impact and urgency, managing client expectation, and scheduling service team resources to ensure meeting client’s service-level agreement and client satisfaction.\nPOSITION RESPONSIBILITIES:\nOperational:\nServe as the first point of contact to the client for service requests\nTriage incoming service tickets and phone calls\nAbility to assess technical issues and appropriately define impact and level of urgency\nManage pending service requests to ensure customer satisfaction\nEscalate, schedule, and dispatch service tickets according to priority of requests\nThoroughly 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