{"id":4077116,"url":"https://alion.io/job/coursera-enterprise-implementation-manager","title":"Enterprise Implementation Manager","company":{"id":1907,"name":"Coursera","domain":"coursera.org","url":"https://alion.io/company/coursera","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom","United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-11T12:59:26Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T15:48:24Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Coursera + Udemy\nCoursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog.\nWhy join us now?\nAI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them.\nShape what comes next\nBy joining our team, you’ll have the opportunity to reshape how the world learns and applies skills-and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.\nHow we work\nWe let you choose the best way to work, whether it’s from home, an office, or a collaboration space. We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones - creating opportunities for teams to come together. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below.\nJob Overview:\nAs an Enterprise Implementation Manager, you will join the Coursera + Udemy Professional Services team to manage onboarding projects for our Enterprise clients. As part of the Professional Services team, you will work in close partnership with Customer Success to lead newly signed customers through a structured 8-12 week onboarding journey, from initial platform configuration and integration through to early adoption and handoff to their Customer Success Manager. In addition to delivering exceptional onboarding experiences, you will contribute to shaping the practice itself and helping elevate the quality and consistency of the team's work.\nAbout your skills\nConsulting: You are recognized as a go-to expert both internally and by your customers. You bring a sophisticated strategic lens to every engagement, helping customers connect their learning investment to measurable business outcomes. You proactively identify risks and opportunities that others may overlook, and you help shape how the onboarding practice continues to evolve.\nCustomer Engagement: You build deep, trust-based relationships with senior stakeholders, including executives and key decision-makers, navigating complex organizational dynamics with confidence. You read the broader context of a customer's business and adapt your approach to influence outcomes that benefit both the customer and Udemy.\nCustomer Success: You think beyond the onboarding window, connecting early adoption patterns to long-term retention, expansion, and renewal outcomes. You bring a strategic understanding of what drives customer value at scale and actively contribute to how the team defines and measures success.\nProject Management: You lead complex, multi-stakeholder onboarding engagements with minimal oversight, managing competing priorities, resolving cross-functional dependencies, and keeping engagements on track even in ambiguous or fast-moving situations. You help define and refine the frameworks and processes the team uses to deliver consistently.\nWhat you’ll be doing\nLead end-to-end onboarding engagements for Coursera and Udemy’s most strategic newly signed customers, serving as a trusted advisor and primary point of contact throughout the 8-12 week journey\nDevelop and tailor onboarding plans that connect customer learning goals to measurable business outcomes, ensuring a strong foundation for long-term success\nDeliver strategic consultations alongside hands-on training and product walkthroughs for administrators and end users, including guidance on platform configuration, analytics, and integrations such as SSO\nManage complex, multi-stakeholder onboarding engagements, proactively navigating competing priorities, cross-functional dependencies, and organizational change\nEnsure a seamless, well-documented transition to the assigned Customer Success Manager, equipping them with the insights needed to drive ongoing retention and growth\nContribute to the evolution of Coursera + Udemy's onboarding methodology, including the development of scalable playbooks, frameworks, and best practices\nCapture and synthesize voice-of-customer insights to inform product development, service improvements, and broader go-to-market strategy\nWhat you’ll have\nWhile this work is based more on the skills a person has than what they have done, we think a typical profile could include the following:\n4+ years experience in a customer-facing onboarding, implementation, or consulting role within a SaaS environment, with a track record of leading engagements with customers.\nDemonstrated ability to manage multiple concurrent senior-level customer engagements with minimal oversight, navigating ambiguity and competing priorities effectively\nStrong communication and facilitation skills, with experience engaging and influencing stakeholders at all levels of an organization\nA technically curious mindset, with a willingness to develop fluency in platform tools and help customers navigate concepts such as single sign-on (SSO) and analytics\nA proven ability to connect onboarding outcomes to broader business goals, including retention, expansion, and renewal\nExperience contributing to the development of onboarding methodologies, playbooks, or team-wide processes\nA collaborative approach to cross-functional work, with the ability to influence without authority across Sales, Customer Success, and Product teams\nA genuine passion for learning and development, and for helping organizations build a culture of continuous growth\nAdditional language fluency, especially French, Spanish, Arabic or German, is a bonus\nCompensation\nAt Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level. Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are.\nThis role is only available for hire in the United Kingdom. \nPosting Date\nPosting Date: November 11 2026\nApplication Window: November 30 2026\nWe anticipate the application window will be open until November 30. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.\nFor more information about how Coursera collects and uses your personal information, please see our Coursera + Udemy Global Applicant Privacy Notice.\nTo protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page.\nIf you encounter suspicious recruitment activity, please report it via our Fraudulent Activity Submission Form.\nCoursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. 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