{"id":3938921,"url":"https://alion.io/job/coursera-senior-software-engineer-applied-ai-customer-solutions","title":"Senior Software Engineer, Applied AI & Customer Solutions","company":{"id":1907,"name":"Coursera","domain":"coursera.org","url":"https://alion.io/company/coursera","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":137000,"max":172000,"currency":"CAD","period":"year","gross":null,"usd_annual":121753},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Apache Kafka","optional":false},{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"Docker","optional":false},{"name":"Java","optional":false},{"name":"Kubernetes","optional":false},{"name":"Python","optional":false},{"name":"TypeScript","optional":false},{"name":"DuckDB","optional":true},{"name":"GDPR","optional":true},{"name":"HIPAA","optional":true},{"name":"LangChain","optional":true},{"name":"LangGraph","optional":true},{"name":"Model Context Protocol","optional":true},{"name":"pgvector","optional":true},{"name":"PostgreSQL","optional":true},{"name":"RAG","optional":true}],"status":"live","first_seen_at":"2026-10-07T03:14:27Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-10T10:14:36Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"About Coursera + Udemy\nCoursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog.\nWhy join us now?\nAI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them.\nShape what comes next\nBy joining our team, you’ll have the opportunity to reshape how the world learns and applies skills-and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.\nJob Overview\nAs a Senior Software Engineer, you will join a fast-paced innovation team that builds and deploys AI-powered solutions directly with Coursera's enterprise and campus customers. You will sit at the intersection of AI/Data Engineering, cloud and security architecture, and customer-facing solutioning - working hands-on with customers to map their workflows and data, prototype solutions quickly, and harden the ones that prove valuable into production deployments.\nYou'll operate across the full engagement lifecycle: scoping a customer's environment and pain points like a consultant, prototyping working demos in real time with the customer, and then hardening the strongest patterns into production-grade, secure and compliant deployments. This role is customer-facing and will require regular travel to customer sites (domestic and occasionally international) for discovery, prototyping, and go-live phases of engagements. You will work closely with Product Managers, AI Specialists, Data Analysts, and other Engineers on the team, and directly with customer executive sponsors and IT/data owners, to decide what gets standardized, deployed, or retired.\nKey Responsibilities\nScope customer environments directly with executive sponsors and IT/data owners - mapping systems, data models, and workflows to identify the real business problem, not just the stated one\nRapidly prototype and demo working solutions in front of customers, iterating in real time to prove value fast\nServe as the bridge between customer & core engineering team to harden validated prototypes into production deployments\nDesign and implement multi-tenant, hybrid, or customer-controlled deployment architectures, as per customer's data residency, privacy, and IT-maturity requirements\nBuild and own identity and access management, encryption, and secure cross-network connectivity (mTLS, VPC peering/PrivateLink, API gateways) for customer-embedded deployments\nBring security, data-residency and compliance judgment into discovery conversations before a commercial commitment is made, not after\nOwn CI/CD, observability, and production support for systems living inside customer environments\nRecognize repeatable patterns across customer engagements and feed field evidence back to Product to inform what should be standardized, deployed more broadly, or retired\nCollaborate closely with Product Managers, AI Specialists, and Program Managers to scope problem statements with a laser focus on customer and business impact\nTravel to customer sites as needed (expect regular travel) to support scoping, prototyping, and go-live phases of an engagement, including in-person workshops and executive readouts\nBasic Qualifications\n5+ years of experience in a software engineering role, with strong hands-on backend engineering and cloud infrastructure experience\n1+ years of experience building production-grade agentic AI solutions\nProficiency in backend languages such as Python, Java, Typescript and technologies such as Docker, Kubernetes and Kafka with comfort working across the stack\nDeep understanding of cloud platforms (AWS preferred), able to design and operate both multi-tenant and hybrid customer-cloud deployment models\nStrong experience with data engineering fundamentals - ingesting, cleaning, and normalizing messy, inconsistent customer data across disparate source systems\nWorking knowledge of identity and access management, encryption/key management, and secure network patterns (VPC peering, PrivateLink, mTLS) for customer-embedded or regulated environments\nDemonstrated comfort operating directly with customers - scoping ambiguous problems, running discovery, and demoing work-in-progress solutions live, in person and remotely\nWillingness and ability to travel regularly to customer sites, domestically and occasionally internationally, as engagement needs require\nPrior experience leading projects and debugging complex issues with minimal supervision\nPreferred Qualifications\nExperience with modern agentic AI tooling such as LangChain, LangGraph, FastMCP, RAG, or MCP\nExperience with Postgres, DuckDB, pgvector, or similar analytical/transactional data layers\nPrior experience in a solutions engineering, professional services, or technical consulting role where you owned a customer relationship end-to-end, including on-site engagement\nFamiliarity with data privacy and residency regimes relevant to enterprise/education/government customers (e.g., GDPR, FERPA, DPDPA, HIPAA)\nDemonstrated ability to work in a fast-paced, ambiguous environment and make sound technical trade-offs with limited guidance\nExcellent communication skills, with the ability to translate technical constraints into terms an executive sponsor or non-technical stakeholder can act on\nWhy Join Us?\nWork on high-visibility engineering problems with direct, measurable impact on enterprise and campus customers\nWork directly with strategic customers across geographies, owning engagements end-to-end rather than a narrow slice of a roadmap\nDirectly influence what graduates from customer-facing custom solutions into Coursera's core product\nBe part of a lean, cross-functional team (Engineering, AI Specialists, Product, Program Management) with high autonomy and high trust and become a go-to technical leader\nBe part of a mission-driven company transforming global access to education and upskilling in the AI era\nCompensation\nCoursera + Udemy offers competitive pay and fair compensation practices across all regions. Job titles may span multiple career levels, and the targeted hiring base salary range for this role in Canada is $137,000 to $172,000. Actual compensation will depend on factors such as experience, education, transferable skills, business needs, and location. This range may be adjusted over time and may include eligibility for variable pay, equity, and comprehensive benefits.\nFor more information about how Coursera collects and uses your personal information, please see our Coursera + Udemy Global Applicant Privacy Notice.\nTo protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page.\nIf you encounter suspicious recruitment activity, please report it via our Fraudulent Activity Submission Form.\nCoursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at .","description_format":"text","description_chars":7815,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms","E-learning","Continuing Education"],"lifecycle":[{"event":"open","at":"2026-11-08T11:31:06Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Approved LMIA in the last two years","filings_12m":0,"filings_prev_12m":5,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.766,"p_room":0.55,"age_days":34,"expected_fill_days":29,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":121753,"is_top_pay":false},"html_url":"https://alion.io/job/coursera-senior-software-engineer-applied-ai-customer-solutions","json_url":"https://alion.io/job/coursera-senior-software-engineer-applied-ai-customer-solutions.json","meta":{"generated_at":"2026-11-10T12:43:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29616,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1907},"rest":"https://alion.io/mcp/rest/get_company?id=1907"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcoursera-senior-software-engineer-applied-ai-customer-solutions"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcoursera-senior-software-engineer-applied-ai-customer-solutions"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcoursera-senior-software-engineer-applied-ai-customer-solutions"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/coursera-senior-software-engineer-applied-ai-customer-solutions\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcoursera-senior-software-engineer-applied-ai-customer-solutions"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3938921}},{"tool":"search_jobs","arguments":{"company":"coursera.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3938921},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}