{"id":3484306,"url":"https://alion.io/job/coursestorm-relationships-manager","title":"Relationships Manager","company":{"id":1822071,"name":"CourseStorm","domain":"coursestorm.com","url":"https://alion.io/company/coursestorm","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-29T21:13:57Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T10:41:27Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"CourseStorm helps Arts organizations connect people with creative learning opportunities. Our simple class registration, enrollment, and marketing tools make it easier for these organizations to deliver meaningful programs in their communities.\nWe’ve connected over 350,000 students with education already, and we’re growing fast! We’re seeking a curious, skilled Relationships Manager to help our customers succeed and expand our impact.\nYou’ll join our Customer Success team to build strong customer relationships and help them get more value from CourseStorm. You’ll learn about their programs, understand their challenges, and support the work they do in their communities. We’re looking for someone who listens well, communicates clearly, and follows through. You’ll own customer retention and revenue goals, collaborate across teams, and use AI thoughtfully to make more time for meaningful customer engagement.\nResponsibilities\nBuild lasting customer relationships and understand each organization’s mission, programs, and goals.\nProactively help customers use CourseStorm to strengthen their education programs and serve their communities.\nManage renewals, including budget and pricing conversations, and meet renewal targets.\nIdentify opportunities for customers to benefit from additional features or services.\nMonitor account health and revenue trends, address risks early, and involve teammates when needed.\nDevelop customer advocates for referrals, references, and case studies.\nKeep CRM records accurate, with clear next steps and timely follow-through.\nShare customer feedback to guide product and service improvements.\nUse AI and connected tools to work efficiently while maintaining accuracy and sound judgment.\nManage priorities, flag blockers early, and help improve team processes.\nRequirements\nA bachelor’s degree from an accredited four-year college or university.\n1+ years in a dedicated SaaS customer success or account management role, preferably in EdTech.\nExperience with and enthusiasm for AI-first workflows.\nProven success building customer relationships and meeting renewal targets.\nUnderstanding of SaaS metrics including retention, expansion, churn, and net revenue retention.\nExperience managing customer records and tasks in a CRM (Hubspot, Salesforce, etc.).\nClear communication with strong active listening skills.\nAbility to learn software quickly and connect its capabilities to customer needs.\nStrong organization, independent problem-solving, and dependable follow-through.\nEmpathy, curiosity, accountability, and openness to feedback and growth.\nAn interest in the Arts and the role Arts organizations play in their communities.\nHelpful, but not required:\nExperience working in an Arts organization, especially with education or community programs.\nA customer success certification.\nCourseStorm is centered around personal growth. Even if you don’t meet every requirement, we encourage you to apply. We know confidence gaps and imposter syndrome can keep excellent candidates from applying, and we don’t want that to keep us from meeting you.\nBenefits\nCourseStorm offers a competitive benefits package, including:\nA supportive team and a culture that values work+life fit\nFlexible remote work\nHealth, dental, and vision insurance\nShort-term disability and life insurance\nRetirement plan\nEmployee Assistance Program\nPaid holidays\nUnlimited “Take What You Need” paid time off\nPaid professional development\n$1,200 home office budget\n$1,000 annual personal learning stipend\nCompetitive compensation\nAbout CourseStorm\nWe believe that everyone is needed to build a better world through education and we are actively working to hire a diverse staff. The unique experiences, perspectives, and talents of our team members aren’t accessories - they are instrumental to our success and the impact we make. We welcome anyone with an open mind and an open heart to join us on this journey.\nCourseStorm is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, or national origin.","description_format":"text","description_chars":4150,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Home office","Life insurance","Professional development","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Corporate Training","Continuing Education"],"lifecycle":[{"event":"open","at":"2026-10-29T21:13:57Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":14,"reasons":["conf:2","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/coursestorm-relationships-manager","json_url":"https://alion.io/job/coursestorm-relationships-manager.json","meta":{"generated_at":"2026-10-31T11:37:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17866,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1822071},"rest":"https://alion.io/mcp/rest/get_company?id=1822071"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcoursestorm-relationships-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcoursestorm-relationships-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcoursestorm-relationships-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/coursestorm-relationships-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcoursestorm-relationships-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3484306}},{"tool":"search_jobs","arguments":{"company":"coursestorm.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3484306},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}