{"id":2551813,"url":"https://alion.io/job/courtavenue-director-client-operations-2","title":"Director, Client Operations","company":{"id":673384,"name":"CourtAvenue","domain":"courtavenue.com","url":"https://alion.io/company/courtavenue","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States","San Diego, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":135000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":9,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"Scrum","optional":true},{"name":"Waterfall","optional":true}],"status":"live","first_seen_at":"2026-10-14T15:26:44Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-02T17:01:24Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"The Director, Client Operations owns delivery for complex, large-scale client engagements, applying disciplined program management to ensure work is delivered on scope, cost, time, and quality. This person is a strategic partner as much as a delivery lead. Someone clients trust, who can navigate ambiguity across multiple stakeholders, and who helps grow the relationship alongside our Business Innovation team.\nThis is a high-visibility role for CourtAvenue as we grow our presence in Los Angeles and San Diego. Delivery discipline and stakeholder management aren't nice-to-haves here, they're what earns and keeps our accounts. We need someone who has run programs at this scale before, brings structure and calm when things get complicated, and can build the kind of trust with our clients that outlasts any single project.\nResponsibilities\nOwn end-to-end delivery for one or more engagements: scope, cost estimation, risk management, and status reporting\n\nServe as the primary senior point of coordination across internal teams and any external partners, resolving scope and ownership ambiguity as it surfaces\n\nRun recurring governance cadences including status reporting, prioritization, and dependency management to keep cross-functional work aligned and unblocked\n\nSupport change management workstreams as needed: help assess organizational readiness, contribute to adoption planning, and ensure client teams are equipped to sustain platform implementations post-launch\n\nServe as a trusted point of contact for clients, building credibility as a strategic partner and not just a delivery lead\n\nPartner with Business Innovation leadership to identify and pursue opportunities to deepen and grow client relationships\n\nLead, mentor, and develop project managers supporting your engagements\n\nServe as escalation point for project teams; identify and resolve issues, manage risk, and execute mitigation plans\n\nEnsure consistent application of program management methodology, controls, and delivery standards across engagements\n\nCommunicate clearly and confidently across a wide range of stakeholders, from day-to-day client contacts to senior client and internal leadership\n\nContribute to new business and pitch initiatives that support pipeline growth\n\nRequirements\n9 to 12+ years of project/program management experience, with at least 5 years in an agency or consultancy delivering for enterprise clients\n\nDemonstrated experience leading large, multi-workstream programs involving multiple stakeholders, vendor partners, and technical delivery teams\n\nTechnical PM background delivering CMS or enterprise content platform implementations (e.g., headless CMS, DXP, or composable content architecture)\n\nExecutive presence and communication skills: able to present delivery status and strategic recommendations to executive level stakeholders with equal fluency\n\nExperience actively supporting Agile/Scrum delivery for technical platform implementations; comfortable managing hybrid Agile-waterfall programs across engineering, creative, and strategy workstreams\n\nPreferred Qualifications\nExperience leading or supporting change management workstreams on technology platform implementations (e.g., organizational readiness, adoption planning, post-launch enablement)\n\nHands-on delivery or oversight experience with one or more enterprise content platforms (e.g., Adobe Experience Cloud, Contentful, Optimizely, or similar composable/DXP tools) is a plus, not a requirement\n\nWork Environment\nOur west coast offices follow a structured-hybrid work model, where employees work in an office environment Tuesdays and Thursdays and work remotely on Mondays, Wednesdays and Fridays.\nCandidates for this position will ideally be located near one of our offices:\nEl Segundo, CA\n\nSan Diego, CA","description_format":"text","description_chars":3785,"description_truncated":false,"requirements":{"experience_years_min":9,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Management Consulting","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-14T18:10:20Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.883,"p_room":0.75,"age_days":18,"expected_fill_days":26,"reasons":["conf:2","velocity","win:late"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":false},"html_url":"https://alion.io/job/courtavenue-director-client-operations-2","json_url":"https://alion.io/job/courtavenue-director-client-operations-2.json","meta":{"generated_at":"2026-11-02T19:23:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27172,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673384},"rest":"https://alion.io/mcp/rest/get_company?id=673384"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcourtavenue-director-client-operations-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcourtavenue-director-client-operations-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcourtavenue-director-client-operations-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/courtavenue-director-client-operations-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcourtavenue-director-client-operations-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2551813}},{"tool":"search_jobs","arguments":{"company":"courtavenue.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2551813},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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