{"id":2429639,"url":"https://alion.io/job/cove-front-office-executive","title":"Front Office Executive","company":{"id":175039,"name":"Cove","domain":"cove.sg","url":"https://alion.io/company/cove-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":44000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":85},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-28T03:04:59Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-04T11:07:11Z","board_verified":true,"closed_at":null,"days_open":99,"trust":{"level":"stale","repost_count":1,"flags":["stale"],"days_open":99},"description":"Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 8000 rooms across Singapore and Indonesia, we’re living our mission and growing our homes in South Korea and Japan.\nBelieving in the power of a team, we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality.\nWorking in our Singapore office at Pearl’s Hills terrace, means being surrounded by a unique blend of traditional charm and modern energy. With historic landmarks, cozy cafes, and cultural spots nearby, our office offers an inspiring environment that enhances creativity and productivity.\nCome enjoy the journey with us and become a Cove Superstar!\nJob Title: Front Office Executive\nJob Type: Full Time\nLocation:Singapore\nReports To: Head of Operations & Tenant Experience\nRole Purpose: This role is responsible for delivering excellent customer service to hotel guests by managing check-ins, check-outs, and reservations. They act as the primary point of contact for guests, addressing inquiries, concerns, and complaints.\nMain Responsibilities:\nGuest Check-In and Check-Out: Welcoming guests upon arrival and assisting them with the check-in process. Allocating rooms and providing keys or access cards. Managing the check-out process, including settling bills, handling payments, and addressing any final questions or concerns. \nReservations Management: Handling room reservations, cancellations, and modifications. Coordinating with the reservations department to ensure accurate booking details. Assisting guests with inquiries about room availability, rates, and promotions. \nCustomer Service and Guest Relations: Providing information about the hotel’s services, amenities, and local attractions. Addressing guest requests, concerns, and complaints promptly and effectively. Ensuring a high level of guest satisfaction and maintaining a welcoming atmosphere. \nCommunication Hub: Serving as a liaison between guests and other hotel departments, such as housekeeping, maintenance, and food & beverage. Coordinating with the housekeeping department to update room status (clean, vacant, occupied). Communicating with security in case of emergencies or suspicious activities. \nHandling Payments and Financial Transactions: Processing payments for room charges, services, and other hotel-related expenses. Managing cash drawers, credit card transactions, and maintaining accurate financial records. Handling currency exchange for guests, if applicable. \nMaintaining Guest Records: Updating guest profiles with preferences, special requests, and contact information. Keeping accurate records of guest stays, room charges, and special services provided. Ensuring compliance with data privacy regulations when handling personal information. \nBell Desk and Concierge Services: Assisting with luggage handling, transportation arrangements, and other guest services. Providing concierge services, such as booking tours, making restaurant reservations, or arranging tickets for events. Offering assistance with directions, local recommendations, and travel arrangements. \nManaging Room Inventory and Allocations: Monitoring room availability and updating the system as guests check in and out. Balancing room allocations to accommodate special requests or VIP guests. Coordinating with the housekeeping team to ensure rooms are ready for arriving guests. \nSafety and Emergency Procedures: Following protocols for emergencies, such as fire, medical incidents, or security threats. Keeping the reception area secure and monitoring who enters and exits the building. Assisting with evacuations or providing directions in case of an emergency.\nExperience and Qualifications Required:\nMinimum 3 years hotel FO experience\nA good command of spoken and written English\nPleasant appearance\nGood communication skills\nProblem-solving skills\nFriendly, Honest, and Detail-oriented","description_format":"text","description_chars":4244,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate Rental","Residential Real Estate"],"lifecycle":[{"event":"open","at":"2026-10-13T08:33:30Z"},{"event":"close","at":"2026-10-14T12:52:38Z"},{"event":"reopen","at":"2026-10-29T10:27:05Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.257,"p_room":0.28,"age_days":99,"expected_fill_days":30,"reasons":["conf:0","stale_co","win:tail","crowd:"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/cove-front-office-executive","json_url":"https://alion.io/job/cove-front-office-executive.json","meta":{"generated_at":"2026-11-04T13:44:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20758,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":175039},"rest":"https://alion.io/mcp/rest/get_company?id=175039"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcove-front-office-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcove-front-office-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcove-front-office-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cove-front-office-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcove-front-office-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2429639}},{"tool":"search_jobs","arguments":{"company":"cove.sg","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2429639},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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