{"id":2406998,"url":"https://alion.io/job/coveo-manager-documentation-content","title":"Manager, Documentation & Content","company":{"id":7161,"name":"Coveo","domain":"coveo.com","url":"https://alion.io/company/coveo","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":95000,"period":"year","method":"role_country_seniority_unknown","sample_n":1387},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-14T21:29:10Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-26T19:00:35Z","board_verified":false,"closed_at":"2026-10-26T19:00:35Z","days_open":41,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":41},"description":"Shape the content experience behind every great product experience\nWhat if the right documentation could make every Coveo product easier to understand, implement, and use? As Manager, Documentation & Content, you’ll lead an experienced team of eight technical writers responsible for one of Coveo’s most visible product surfaces: our documentation and product content.\nYour focus will be on people and delivery leadership: developing writers, setting clear priorities, managing capacity and tradeoffs, and strengthening partnerships across Product and Engineering. You’ll also help evolve our approach to user experience content and continuously improve the documentation experience.\nAs our Manager, Documentation & Content, you will:\nLead, coach, and develop a team of eight technical writers, setting clear expectations, providing regular feedback, and creating meaningful growth and ownership opportunities.\nOwn documentation delivery across Product, including intake, prioritization, capacity planning, and the proactive management of risks and tradeoffs.\nBuild strong partnerships across Product and Engineering, ensuring writers are involved at the right time and documentation commitments and priorities are clear.\nEstablish a sustainable user experience content practice encompassing interface copy, terminology, in-product guidance, and other product content in partnership with Product Design and Product Management.\nMaintain practical standards for documentation quality and consistency while empowering writers to take ownership of their respective content areas.\nDrive focused improvements to the documentation experience, including information architecture, navigation, content structure, and tooling, using customer feedback, analytics, search behavior, and artificial intelligence (AI) where they meaningfully improve quality or efficiency.\nHere is what will qualify you for the role:\nExperience managing and developing a team of technical writers or content professionals, including coaching, feedback, performance management, and career development.\nExperience leading documentation for technical products used by developers, administrators, implementers, or other technical audiences.\nStrong operational judgment and experience managing competing priorities, capacity, stakeholder needs, and delivery tradeoffs.\nStrong documentation craft, editorial judgment, and communication skills, with the ability to bring structure to ambiguity and build productive cross-functional relationships.\nWhat will make you stand out:\nExperience supporting user experience writing, terminology, in-product guidance, or other forms of product content.\nFamiliarity with documentation-as-code practices and modern documentation publishing workflows.\nExperience improving information architecture, navigation, findability, or other aspects of a documentation experience.\nExperience working with enterprise cloud solutions, developer platforms, application programming interfaces (APIs), software development kits (SDKs), or similarly technical products.\nDo you think you can bring this role to life? Send us your application, we want to hear from you!\nJoin the Coveolife!\nWe encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.\nThis job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.\nCoveo is committed to providing accessible employment practices. 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