{"id":2407002,"url":"https://alion.io/job/coveo-product-specialist","title":"Product Specialist","company":{"id":7161,"name":"Coveo","domain":"coveo.com","url":"https://alion.io/company/coveo","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":10,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":90,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Product","role_family":"Product","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":78000,"max_usd":184000,"period":"year","method":"role_country_seniority_unknown","sample_n":217},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-21T13:25:01Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-23T23:36:19Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Turn support interactions into impactful product experiences\nWhat if every support case you handled became an opportunity to create real value for clients? At Coveo, support is not just about solving issues, it’s about empowering users to get the most out of our technology and achieve their goals.\nFar from the stereotypes of traditional call centers, Coveo's support team operates differently. No rigid hierarchies or isolated cubicles: here, you’ll join a team of experts who are passionate about technology and deeply knowledgeable about the Coveo platform. You'll be on the front lines, working hand-in-hand with our clients to ensure they get the most value from our technology and enjoy an exceptional experience at every step.\nAs a Product Specialist, you will:\nManage and prioritize support cases, ensuring timely and high-quality resolutions.\nInvestigate technical issues by gathering context, reproducing problems, and identifying root causes.\nCollaborate with R&D and cross-functional teams to deepen your understanding and resolve complex cases.\nCommunicate clearly with clients, guiding them through solutions and ensuring a positive experience.\nContribute to knowledge sharing by documenting solutions and creating reusable content for clients and teammates.\nParticipate in team meetings to share your learnings and support continuous improvement initiatives.\nHere is what will qualify you for the role:\nStrong learning mindset, you believe every experience is an opportunity for learning and growth.\nPassionate about technology and web development.\nKnowledge of Python, JavaScript, CSS, SQL, and HTML.\nClear communication skills in English (written and spoken), as you’ll work closely with clients in the United States.\nAvailability to work a regular 6:00 a.m. to 3:00 p.m. schedule, Monday through Friday, as this role supports clients during these hours.\nWhat will make you stand out:\nOrganized and capable of juggling multiple priorities.\nThrive in a fast-paced environment and draw energy from it.\nCollaborative mindset and team-oriented approach.\nDo you think you can bring this role to life? Or add your own color?\nYou don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.\nSend us your application, we want to hear from you!\nJoin the Coveolife!\nWe encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.\nCoveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact  to discuss your needs.\nThis job description was written by humans, assisted by AI. 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