{"id":3825454,"url":"https://alion.io/job/cover-genius-community-manager","title":"Community Manager","company":{"id":174848,"name":"Cover Genius","domain":"covergenius.com","url":"https://alion.io/company/cover-genius","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"Communications","role_family":"Communications","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Instagram","optional":false},{"name":"LinkedIn","optional":false},{"name":"Reddit","optional":false}],"status":"live","first_seen_at":"2026-11-04T18:18:56Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T03:47:59Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"* Sydney Hybrid: Mon, Tue & Fri In-Office\nAbout Cover Genius\nCover Genius is the global infrastructure for embedded protection. Active in over 60 countries and all 50 US States, we protect the customers of the world’s largest digital companies, including Klarna, Revolut, Stripe, Priceline, Agoda,Booking.com, Turkish Airlines, Tongcheng Travel, eBay, and Uber, with seamless, end-to-end experiences. Cover Genius has protected more than 73M customers globally across 240M policies with USD $3.2BN in gross written sales.\nComing off a stellar year with 40% YoY revenue growth and a recent$100M capital raise, putting our valuation at $1.9BN, we are accelerating into our next phase of growth. As part of our team, you’ll help drive our AI-first roadmap, developing hyper-personalization engines, agentic distribution, and automated claims infrastructure, while building the scalable technology powering the fast-growing $70B embedded protection market.\nOur people are: Accountable, customer-obsessed, collaborative, driven\nOur people are not: Passive, defensive, siloed, hesitant\nAbout the Role\nAs a Community Manager on our Marketing Team, you will be the voice, ears, and heartbeat of Cover Genius across our digital landscape.\nAs a Specialist-level hire, you have a proven track record of managing brand channels, but you are also ready to take the training wheels off. You won’t just be scheduling posts; you will actively shape our community strategy, optimize our platform presence, and bridge the gap between our marketing and Customer Success (CS) teams. If you know how to turn a Reddit thread into a positive brand moment, craft a LinkedIn post into an engaging story for the market, optimize a G2 profile for maximum impact, and handle sensitive customer inquiries with empathy and tact, we want to talk to you.\nYou'll also spend part of your time partnering with our Talent team, owning our Glassdoor presence and helping shape the social calendar and strategy for employer brand and recruitment marketing content.\nKey Responsibilities\nOrganic Social Media & Brand Voice\nChannel Ownership: Manage day-to-day operations and publishing across core channels (LinkedIn, X, Facebook, Instagram, Glassdoor).\n\nCommunity Engagement: Proactively monitor comments, mentions, and DMs to foster active, brand-aligned conversations with followers and industry peers.\n\nCustomer Experience & Incident Triage\nFirst-Line Support: Act as the primary point of contact for customer inquiries and complaints on social channels.\n\nCross-Functional Escalation: Partner with the Customer Success team to quickly resolve customer issues, and collaborate with the Communications team to triage potential PR risks.\n\nPlatform Optimization & Reputation Management\nReview Moderation: Monitor and engage on peer-review and community platforms like Reddit, TrustRadius, and G2.\n\nProfile Enrichment: Continually audit and update profiles to keep visual branding, messaging, and our value proposition consistent and cutting-edge.\n\nStrategy, Growth & Analytics\nAudience Growth: Execute data-driven strategies to expand our reach, improve engagement rates, and leverage new formats or platforms.\n\nPerformance Tracking: Analyze and report monthly on community growth metrics, sentiment, and response times to optimize performance.\n\nTalent Brand & Employer Reputation\nGlassdoor & Review Strategy: Manage the Glassdoor profile, coordinate with the Talent team on sensitive reviews, and track rating trends.\n\nRecruitment Marketing: Partner with the Talent team to build a recruitment content calendar (employee spotlights, culture content, open roles) and drive employee advocacy initiatives.\n\nWhat you will bring:\nExperience: 3-5 years in community management or social media marketing, ideally within B2B tech, SaaS, or InsurTech/FinTech.\n\nPlatform Expertise: Hands-on experience managing brand accounts across LinkedIn, X, Facebook, and Instagram, plus familiarity with Reddit, G2, and TrustRadius.\n\nCommunication Skills: Exceptional copywriting and editing skills with the ability to write empathetically and maintain a consistent brand voice.\n\nCross-Functional Collaboration: Proven experience partnering with Customer Success or Support teams to smoothly resolve customer issues.\n\nTool Proficiency: Familiarity with social media management and listening tools (e.g., Sprout Social, Hootsuite, HubSpot).\n\nEmployer Branding (Plus): Prior exposure to recruitment marketing, employee advocacy, or Glassdoor management is highly valued.\n\nEducation & Location: Bachelor’s degree in Marketing, Communications, or a related field; willing to commute to our Sydney office.\n\nWhat you will have:\nCrisis & Problem Solving: Exceptional judgment and resourcefulness to diagnose community issues on the fly and implement swift solutions before they become PR risks.\n\nEmpathetic Communication: Ability to navigate sensitive customer complaints with patience and tact, turning frustrated users into brand advocates.\n\nCross-Functional Collaboration: A natural bridge-builder who can seamlessly align Marketing, Customer Success, and Talent teams to ensure a unified brand experience.\n\nTrend Awareness: A curious, adaptable mindset with a constant pulse on internet culture, emerging platforms, and digital trends.\n\nWhy Cover Genius?\nAt Cover Genius, we create magic by turning the archaic into the extraordinary. We take one of the world’s oldest and most complex industries and reinvent it with world-class technology. Cover Genius doesn’t just disrupt legacy insurance; we make the impossible feel effortless.Our operating principles guide our mission:\nMake today matter: We deliver with urgency and excellence. We act decisively, move with intention, and hold a high bar.\n\nAct with accountability: We own our commitments and take pride in delivering results that move us forward.\n\nGrow together: We are a collective of curious minds. We learn from wins and setbacks, share knowledge generously, and elevate each other every day.\n\nInspire Each Other: We push each other to think bigger and pull together to go further.\n\nChampion Our Customers: We lead with empathy and center the customer, turning complex disruptions into seamless moments of trust.\n\nFlexible Work Environment - Our teams are hybrid. We work from home on a Wednesday and Thursday and attend the office on Monday, Tuesday and Friday with flexibility around start/finish times.\n\nDon't just take our word for it - hear about our culture straight from our people here: story time.\n\nReady to make an impact? If you’re looking for a place where you’ll be challenged, trusted, and empowered, we’d love to meet you.\nThe Legal & Privacy Stuff\nCover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.\nBy submitting your application, you acknowledge that we may collect, store, and process your personal data for recruitment purposes. To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for three years from the date of your application. 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