{"id":1830827,"url":"https://alion.io/job/cover-genius-licensed-claims-adjuster","title":"Licensed Claims Adjuster","company":{"id":174848,"name":"Cover Genius","domain":"covergenius.com","url":"https://alion.io/company/cover-genius","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":116000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3854},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-03T12:09:34Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T02:36:04Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"About the Company\nCover Genius is the global infrastructure for embedded protection. Active in over 60 countries and all 50 US States, we protect the customers of the world’s largest digital companies, including Klarna, Revolut, Stripe, Priceline, Agoda, Booking.com, Turkish Airlines, Tongcheng Travel, eBay, and Uber, with seamless, end-to-end experiences. Cover Genius has protected more than 73M customers globally across 240M policies with USD $3.2BN in gross written sales.\nComing off a stellar year with 40% YoY revenue growth and a recent $100M capital raise, putting our valuation at $1.9BN, we are accelerating into our next phase of growth. As part of our team, you’ll help drive our AI-first roadmap, developing hyper-personalization engines, agentic distribution, and automated claims infrastructure, while building the scalable technology powering the fast-growing $70B embedded protection market.\nOur people are: Accountable, customer-obsessed, collaborative, driven\nOur people are not: Passive, defensive, siloed, hesitant\nAbout the Role\nAs a Claims Specialist within our Customer Team, you will be responsible for the assessment and settlement of claims, operating within your designated settlement authority. You will ensure the timely processing and orderly management of your claims queue. To excel in this role, meticulous attention to detail, strong organizational abilities, and effective time management skills are essential, alongside a profound sense of responsibility and ownership.\nThe Claims Specialist will review and evaluate customer claims via our proprietary XClaim platform, aiming for rapid resolution and prompt payment. Consistent collaboration with the Support team, as well as the Content and Complaints team, will be crucial for achieving established Service Level Agreements (SLAs) and Net Promoter Scores (NPS).\nKey Responsibilities\nClaims Processing: Manage day-to-day claims activities for new claims, including claims actions, emails, and payments.\n\nOwnership: Own the assessment and approval of new claims within the authority and fraud thresholds.\n\nCustomer Communication: Handle customer inquiries regarding claims status and policy coverage via chat, phone or email. Build rapport with customers to speed up claim’s resolution and process claims payments.\n\nDocumentation: Ensure all necessary documentation is collected and filed accurately in the system.\n\nQuality: Maintain the quality of our work ensuring accuracy to meet business, team and individual KPIs.\n\nCollaboration: Own the communication with all relevant stakeholders (Claims, Support) to resolve claims efficiently and ensure the best customer experience.\n\nCompliance: Be aware of current insurance guidelines, policy updates, and regulations.\n\nFollow company guidelines and local regulations to ensure claims are handled fairly and ethically.\n\nProcess Improvement: Identify and recommend process improvements to enhance claims handling efficiency and operations.\n\nSkills & Experience\n2+ years experience handling customer queries online, ideally with litigations.\n\nActive U.S. state Adjuster License in good standing (multi-state or reciprocal licenses preferred).\n\nFluency in English (verbal & written) is essential for communicating internally and externally. Any other European language will be highly regarded for external communications.\n\nBasic understanding of insurance products and terminology.\n\nCollaborative mindset with the ability to provide technical guidance and support to junior or non-licensed team members.\n\nBachelor’s or postgraduate degree in a related field or equivalent is desirable.\n\nWhat you will have:\nTime Management\n\nOrganisation\n\nAttention to Detail\n\nDemonstrates resilience\n\nLearning orientation\n\nRelationship building skills\n\nCommunication Skills\n\nWhy Cover Genius?\nGeniuses create magic, and who doesn’t like magic! Our values aren’t posters on the wall- they shape how we think, work, and approach each day. Our Operating Principles guide our mission:\nMake today matter: We deliver with urgency and excellence. We act decisively, move with intention, and hold a high bar.\n\nAct with accountability: We own our commitments and take pride in delivering results that move us forward.\n\nGrow together: We are a collective of curious minds. We learn from wins and setbacks, share knowledge generously, and elevate each other every day.\n\nInspire Each Other: We push each other to think bigger and pull together to go further.\n\nChampion Our Customers: We lead with empathy and center the customer, turning complex disruptions into seamless moments of trust.\n\nFlexible Work Environment - Our teams are hybrid. We work from home on a Wednesday and Thursday and attend the office on Monday, Tuesday and Friday with flexibility around start/finish times.\n\nDon't just take our word for it - hear about our culture straight from our people here: story time.\n\nReady to make an impact? If you’re looking for a place where you’ll be challenged, trusted, and empowered, we’d love to meet you.\nThe Legal & Privacy Stuff\nCover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.\nBy submitting your application, you acknowledge that we may collect, store, and process your personal data for recruitment purposes. To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for three years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full Privacy Policy.\n\n The cash compensation range for this role is $55,000- $65,000 annual salary.","description_format":"text","description_chars":5920,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["InsurTech"],"lifecycle":[{"event":"open","at":"2026-10-04T12:09:34Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.232,"p_room":0.35,"age_days":18,"expected_fill_days":4,"reasons":["conf:2","velocity","win:tail","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/cover-genius-licensed-claims-adjuster","json_url":"https://alion.io/job/cover-genius-licensed-claims-adjuster.json","meta":{"generated_at":"2026-10-23T05:15:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8660,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":174848},"rest":"https://alion.io/mcp/rest/get_company?id=174848"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcover-genius-licensed-claims-adjuster"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcover-genius-licensed-claims-adjuster"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcover-genius-licensed-claims-adjuster"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cover-genius-licensed-claims-adjuster\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcover-genius-licensed-claims-adjuster"}]}