{"id":4065462,"url":"https://alion.io/job/covestro-tech-lead-customer-interaction-platform-apac","title":"Tech Lead – Customer Interaction Platform APAC","company":{"id":4543,"name":"Covestro","domain":"covestro.com","url":"https://alion.io/company/covestro","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":35,"ghost_share":0,"stale_share":0.829,"repost_share":0.029,"time_to_fill_p50_days":31,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-11-11T11:05:59Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T11:05:59Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We are Covestro. We are curious. We are courageous. We are colorful. We refine chemical material solutions with game-changing products. Let us empower you to push boundaries. Join us and our 18.000 colleagues now and together we will make the world a brighter place.\nMain Tasks\nDefine and drive the technical architecture, platform roadmap, and delivery governance for the Customer Interaction Platform (WeChat, WeCom, Social CRM backend) across APAC, ensuring scalable, integrated solutions aligned with Covestro's global digital strategy.\nOwn the technical product strategy, feature design, budget planning, and implementation timeline for the WeChat and WeCom ecosystems, continuously improving the digitalization ratio through performance-driven enhancements and iterative delivery.\nOversee the technical operation, integration, and continuous improvement of the Social CRM backend platform to ensure data integrity, system reliability, and seamless connectivity across customer-facing channels in APAC.\nLead the Agentic Coding Local Factory virtual team as functional lead, setting technical direction, enabling AI-assisted coding capability, and driving delivery of agentic use cases across the APAC region, with the role expected to evolve as the organisation's agentification progresses.\nCoordinate with global CIM platform teams (Sales & Marketing, Pricing, Customer Experience) on project portfolio prioritisation, budgeting, and operational excellence, ensuring global initiatives are effectively adapted and executed in the APAC context.\nEngage and align regional stakeholders across marketing, sales, communications, Business Entities, and Corporate functions, as well as the global digital and marcom channel team, to ensure cohesive CIM platform strategy and execution.\nMonitor CIM platform KPIs - including digitalization ratio, user engagement, feature adoption, and project delivery metrics - and translate insights into actionable improvement initiatives across APAC.\nManage relationships with external technology suppliers and engage customers to validate platform delivery quality, gather market feedback, and ensure digital initiatives meet APAC-specific needs.\nQUALIFICATIONS\nEssential:\nMinimum 7-10 years of experience in digital platform management, technical product ownership, or technology leadership with demonstrated APAC market exposure.\nProven technical expertise in customer interaction platforms with hands-on experience in WeChat, WeCom, and Social CRM backend platforms.\nStrong track record of leading cross-functional, multi-stakeholder digital initiatives from design through delivery.\nExperience leading or coordinating virtual/distributed teams in a global organisation.\nSolid understanding of agentic AI and AI-assisted development tools, or demonstrated ability to rapidly build this capability.\nExcellent analytical skills with ability to translate platform KPIs into strategic decisions.\nOutstanding communication and influencing skills in a multicultural, matrixed environment; proficiency in English and Mandarin Chinese.\nPreferred:\nKnowledge of B2B marketing strategies, customer experience principles, and CRM architecture.\nFamiliarity with the chemical industry or related B2B sectors.\nExperience with agile delivery methodologies and platform portfolio management.\nYOUR APPLICATION\nAre you as curious, courageous and colorful as we are? If so, we can offer you an exciting career opportunity. We look forward to receiving your application including a cover letter, resume/CV, and relevant certificates. Become part of our Team - apply now!\nCovestro is well aware of the importance of personal information to you. Covestro promises to strictly abide by the basic principles of information security and privacy protection as well as requirements of relevant laws and\nregulations and take appropriate security protection measures to ensure that your personal information is safe and controllable.\nThe resume you submit and the personal information you provide voluntarily will only be used for the recruitment service of Covestro. If we use your information beyond the above purposes, we will seek your consent in advance.\nThe Covestro position you are applying for may use AI tools for preliminary screening of your submitted resume. We commit that this screening process is free from any bias or discrimination, ensuring fair and just treatment for every applicant. If you accept this approach, please continue with the application process. If you have any objections to the screening results, please send an email to .\nYour data may be kept in a secure environment within or outside the territory of P.R. China. If the personal information is necessary to be transferred outside the territory of P.R. China, we will ensure that it is transferred in accordance with the laws and regulations. Generally, we only store your personal information for the time period that is necessary to fulfill the purpose of collection and processing, unless otherwise provided by laws, regulations or administrative orders. We will implement a variety of measures to ensure a reasonable level of information security. Unfortunately, if a personal information security incident occurs, we will activate contingency plans to prevent the security incident from spreading.\nWe impose strict restrictions on sharing information with any third party in accordance with laws and regulations. Unless otherwise provided by laws and regulations, the information we collect will not be provided to or shared with any third party that is unrelated to our recruitment services.\nContact Us\nwww.covestro.com\nCovestro welcomes applications from all individuals, regardless of racial or ethnic origin, skin color, nationality, religion, philosophy, gender, age, physical characteristics, marital status, disability, appearance, sexual orientation and sexual identity. We are committed to treating all applicants fairly and avoiding discrimination.","description_format":"text","description_chars":5978,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advanced Materials","Plastics & Polymers","Chemical Manufacturing"],"lifecycle":[{"event":"open","at":"2026-11-11T11:05:59Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":37,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-11-11T12:05:26Z"},"pay":null,"html_url":"https://alion.io/job/covestro-tech-lead-customer-interaction-platform-apac","json_url":"https://alion.io/job/covestro-tech-lead-customer-interaction-platform-apac.json","meta":{"generated_at":"2026-11-11T12:05:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21383,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4543},"rest":"https://alion.io/mcp/rest/get_company?id=4543"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcovestro-tech-lead-customer-interaction-platform-apac"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcovestro-tech-lead-customer-interaction-platform-apac"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcovestro-tech-lead-customer-interaction-platform-apac"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/covestro-tech-lead-customer-interaction-platform-apac\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcovestro-tech-lead-customer-interaction-platform-apac"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4065462}},{"tool":"search_jobs","arguments":{"company":"covestro.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4065462},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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