{"id":2519600,"url":"https://alion.io/job/covet-customer-success-representative-anz","title":"Customer Success Representative (ANZ)","company":{"id":2924489,"name":"CoVet","domain":"co.vet","url":"https://alion.io/company/co-vet","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Perth, Australia"],"countries":["AU"],"hiring_countries":["AU"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":108000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-30T14:26:32Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-20T22:09:48Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"About CoVet\nAt CoVet, we're building AI-powered tools that help veterinary professionals spend less time on paperwork and more time caring for animals.\nVeterinary teams are stretched thin. Long hours, administrative burden, and burnout are challenges across the industry. We're on a mission to change that. Our AI copilot helps veterinary professionals save time, improve workflows, and focus on what matters most: delivering exceptional patient care.\nWe're a globally distributed team united by a shared mission to support veterinary professionals through thoughtful technology. We move quickly, collaborate openly, and believe great ideas can come from anyone.\nIf you're excited by the opportunity to shape the future of veterinary medicine while working alongside an ambitious and supportive team, we'd love to meet you.\nAbout the role\nThe Customer Success Representative is responsible for ensuring our clients are successfully onboarded, adopt our solutions effectively, and derive maximum value from our products. This role requires a proactive, solutions-focused approach to addressing customer needs and challenges, and involves regular communication, troubleshooting, and collaboration with both internal teams and customers.\nYou will be a trusted adviser and advocate for our customers, working closely with them to understand their business goals and align our solutions to drive their success.\nPlease note: The scheduled shift for this position could be 9:00 a.m. to 5:00 p.m. or 11:00 a.m. to 7:00 p.m., based on business and coverage needs.\nWhat you'll do\nSupport the customer onboarding process, ensuring a smooth transition from sales to implementation.\nConduct product training sessions and demonstrations to ensure customers are fully equipped to use our solutions effectively.\nProactively monitor customer health and satisfaction through regular check-ins.\nIdentify at-risk customers and work with them to address concerns, mitigate risks, and drive engagement.\nGuide customers in adopting new features and capabilities of our product.\nProvide recommendations to optimise usage, improve processes, and achieve better outcomes.\nWork closely with Sales, Engineering, Marketing, and Product teams to address customer needs and feedback.\nIdentify opportunities to expand the scope of customer engagements, including cross-sell and upsell opportunities.\nEnsure customers are aware of additional features or services that may benefit their business.\nAct as the voice of the customer within the organisation, ensuring their needs and concerns are heard and addressed.\nDevelop customer case studies, testimonials, and references to showcase the success of our solutions.\nQualifications\n3+ years’ experience in Customer Success, Account Management, or a similar client-facing role.\nExperience working in the veterinary or pet industry is preferred.\nExcellent communication and interpersonal skills, with the ability to build strong, lasting customer relationships.\nStrong problem-solving skills, with the ability to troubleshoot and resolve customer issues.\nExperience with CRM software (e.g. Salesforce, HubSpot) and customer success tools.\nAbility to manage multiple customers and projects simultaneously while maintaining attention to detail.\nStrong presentation and training skills.\nProactive and self-motivated, with a customer-first mindset.\nStrong organisational and time-management skills.\nAdaptable and comfortable working in a fast-paced, dynamic environment.\nEmpathetic, with a genuine interest in helping customers succeed.\nWhy Join Us?\nCompetitive salary and health benefits.\nRemote-first culture with flexible working arrangements.\nOpportunity to shape the future of a fast-growing company and make a real impact in the veterinary industry.\nCoVet is an equal opportunity employer and is committed to building a diverse and inclusive team. 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