{"id":3359803,"url":"https://alion.io/job/covet-customer-success-representative","title":"Customer Success Representative","company":{"id":2924489,"name":"CoVet","domain":"co.vet","url":"https://alion.io/company/co-vet","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":92000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-27T18:01:46Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T18:22:35Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About CoVet\nCoVet is an AI copilot application built to assist veterinary professionals by saving them time and allowing them to focus more on animal care-or even get home on time. We are a small, passionate, and agile team with a strong mission to improve the veterinary industry through innovative technology.\nAbout the role\nThe Customer Success Representative is responsible for ensuring that our clients are successfully onboarded, adopt our solutions effectively, and derive maximum value from our products. This role requires a proactive, solution-oriented approach to addressing customer needs and challenges, and will involve regular communication, troubleshooting, and collaboration with both internal teams and customers.\nYou will be a trusted advisor and advocate for our customers, working closely with them to understand their business goals and aligning our solutions to drive their success.\nThis is a full-time remote position with a Tuesday through Saturday work schedule to align with the team's operational needs.\nWhat you'll do\nSupport the customer onboarding process, ensuring a smooth transition from sales to implementation.\nConduct product training sessions and demonstrations to ensure customers are fully equipped to use our solutions effectively.\nProactively monitor customer health and satisfaction through regular check-ins.\nIdentify at-risk customers and work with them to address concerns, mitigate risks, and drive engagement.\nGuide customers in adopting new features and capabilities of our product.\nProvide recommendations to optimize usage, improve processes, and achieve better outcomes.\nWork closely with Sales, Engineering, Marketing, and Product teams to address customer needs and feedback.\nIdentify opportunities for expanding the scope of customer engagements, including cross-sell and upsell opportunities.\nEnsure customers are aware of additional features or services that may benefit their business.\nAct as the voice of the customer within the organization, ensuring that their needs and concerns are heard and addressed.\nDevelop customer case studies, testimonials, and references to showcase the success of our solutions.\nQualifications\n3+ years of experience in a Customer Success, Account Management, or similar client-facing role.\nExperience working in the vet/pet industry is preferred.\nExcellent communication and interpersonal skills, with the ability to build strong, lasting relationships with customers.\nStrong problem-solving skills and the ability to troubleshoot and resolve customer issues.\nExperience with CRM software (e.g., Salesforce, HubSpot) and customer success tools.\nAbility to manage multiple customers and projects simultaneously while maintaining attention to detail.\nStrong presentation and training skills.\nProactive and self-motivated with a customer-first mindset.\nStrong organizational skills and time management abilities.\nAdaptable and comfortable working in a fast-paced, dynamic environment.\nEmpathetic, with a genuine interest in helping customers succeed.\nWhy Join Us?\nCompetitive salary and health, dental, and vision benefits.\nRemote-first culture with flexible working arrangements.\nOpportunity to shape the future of a fast-growing company and make a real impact in the veterinary industry.\nWe are an equal opportunity employer and welcome applicants from diverse backgrounds. Accommodations are available upon request for candidates taking part in all aspects of the selection process.","description_format":"text","description_chars":3472,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine","Medical AI"],"lifecycle":[{"event":"open","at":"2026-10-27T20:54:41Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":36,"reasons":["conf:2","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/covet-customer-success-representative","json_url":"https://alion.io/job/covet-customer-success-representative.json","meta":{"generated_at":"2026-10-31T19:55:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31292,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2924489},"rest":"https://alion.io/mcp/rest/get_company?id=2924489"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcovet-customer-success-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcovet-customer-success-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcovet-customer-success-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/covet-customer-success-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcovet-customer-success-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3359803}},{"tool":"search_jobs","arguments":{"company":"co.vet","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3359803},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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