{"id":3972989,"url":"https://alion.io/job/covista-it-tech-sim-support-specialist-4","title":"IT Tech & Sim Support Specialist","company":{"id":7522,"name":"Covista","domain":"covista.com","url":"https://alion.io/company/covista","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":37,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Reno, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Model Context Protocol","optional":false}],"status":"live","first_seen_at":"2026-11-09T16:21:58Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-11T00:40:40Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Covista\nCovista (NYSE: CVSA) is America's largest healthcare educator, serving 100,000 students and supported by a community of 400,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.\nOur colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals-they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education-they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.\nWe operate fully onsite (Monday-Friday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.\nFor more information, visit covista.com and follow us on LinkedIn, Instagram and YouTube.\nOpportunity at a Glance\nThe Technical & Simulation Support Specialist is a Tier 2 support technician with advanced technical skills and knowledge of supporting classroom and back office operations. This position supports all campus equipment and services at the campus and associated campuses/remote locations. In addition to the above, this role is responsible for providing intermediate level of technical support to the SimCare center.\nResponsibilities\nIT Support:\nProvides Tier 1 & 2 support to the campus and associated campuses/remote locations.\nCoordinates daily inspections of classroom equipment and processes repair tickets accordingly.\nBuilds images and software packages to deploy.\nAssists Student Workers and Support Tech I with Student Help Desk support issues.\nAssists in the supervision of Student Workers and/or temporary workers.\nEnsures lab equipment is meeting the requirements of the Academic delivery.\nAssists in maintaining lab security of equipment and software at all sites.\nAssists with network, sever, and telecommunication support.\nFollows standard operating guides and ensures compliance.\nParticipates in training and evaluative sessions and recommends methods to improve lab environments.\nPerforms troubleshooting and support functions for staff, students, and faculty.\nActs as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work)\nSimCare Support\nThe Specialist III is required to provide an intermediate level of support to the SimCare Center\nRequires approximately 10 hours per week\nRespond to requests, service calls and equipment setup assistance on short notice.\nAttend and support all Simlab on-site training, webinars and conferences.\nEnsure all equipment is setup and is in good working order.\nShould be able to provide intermediate level of support for the following:\nSIMLABS:\nSAM II Model, Computer and Sim Scopes.\nLaerdal Mid-fidelity Manikins (8), Sim Pads and Link Boxes.\nPodium PCs (2) and Projectors (2).\nWOW Carts and laptops. (4)\nPrep Area:\nMedsure dispense cart and computer.\nControl Room /Simbay:\nGaumard High-Fidelity Manikins, Noelle, Baby Hal, 5-year old Hal and Laptops, software updates and daily operations.\nLearning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.\nSimbay: Noelle and Baby Hal/5 Year old Hal, monitors (3), Computers (3).\nLaerdal SimMan 3G, laptop, software updates and daily operations.\nLearning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.\nBriefing Rooms:\nComputers/LCD display/AV and Conference equipment.\nLearning Space Website/Server Support.\nNurses Station:\nComputer and Network Printer\nMiscellaneous:\nSetup for training sessions with conference phone as needed.\nPerform support tasks for classroom and lab equipment.\nCompletes other duties as assigned.\nPerforms other duties as assigned\nComplies with all policies and standards\n Associate's Degree in a technical field Preferred\n2 years’ experience with desktop support or in a help desk Required and\n2 years’ experience with Microsoft Active Directory in a large network environment Required and\nEntry level experience with networking, data, and voice systems. Required and\nExperience with classroom equipment Preferred\nKnowledge of Microsoft Operating Systems, installation, and troubleshooting.\nAdvanced PC troubleshooting skills.\nGood working knowledge with Hardware/Software installation in a network environment.\nKnowledge of printer troubleshooting and repair.\nThis position may require occasional evening and weekend work.\nAbility to lift up to 50 lbs.\nMust achieve Chamberlain University SimCare Technical Support Certification as evidenced by successfully completing Laerdal, Gaumard and Learning Space training Required and\nMCP and A+ certification Preferred\n In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $38894.07 and $68341.37. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.\nCovista offers a robust suite of benefits including:\nHealth, dental, vision, life and disability insurance\n401k Retirement Program + 6% employer match\nParticipation in Covista’s Flexible Time Off (FTO) Policy\n12 Paid HolidaysFor more information related to our benefits please visit:\nhttps://careers.covista.com/benefits\n\nEqual Opportunity - Minority / Female / Disability / V / Gender Identity / Sexual Orientation","description_format":"text","description_chars":6517,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Flexible time off"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education","Continuing Education","Medical Education & Training"],"lifecycle":[{"event":"open","at":"2026-11-09T16:54:50Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":32,"reasons":["conf:3","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/covista-it-tech-sim-support-specialist-4","json_url":"https://alion.io/job/covista-it-tech-sim-support-specialist-4.json","meta":{"generated_at":"2026-11-11T02:57:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1695,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7522},"rest":"https://alion.io/mcp/rest/get_company?id=7522"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcovista-it-tech-sim-support-specialist-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcovista-it-tech-sim-support-specialist-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcovista-it-tech-sim-support-specialist-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/covista-it-tech-sim-support-specialist-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcovista-it-tech-sim-support-specialist-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3972989}},{"tool":"search_jobs","arguments":{"company":"covista.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3972989},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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