{"id":3972988,"url":"https://alion.io/job/covista-student-account-representative","title":"Student Account Representative","company":{"id":7522,"name":"Covista","domain":"covista.com","url":"https://alion.io/company/covista","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":36,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-11-09T16:22:35Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T22:25:34Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Covista\nCovista (NYSE: CVSA) is America's largest healthcare educator, serving 100,000 students and supported by a community of 400,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.\nOur colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals-they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education-they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.\nWe operate on a hybrid schedule with four in-office days per week (Monday-Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.\nFor more information, visit covista.com and follow us on LinkedIn, Instagram and YouTube.\nThis role supports student success through proactive account assessment, student finance advising, and account resolution. The Account Management Representative works as part of a team to help students understand their financing options, resolve account balance concerns, fulfill payment obligations, and make informed financial decisions throughout their academic journey.\nReporting to the Account Management Manager, this position operates in a contact center environment and supports students through inbound and outbound phone calls, email, and chat. Responsibilities include providing exceptional customer service, assisting with financing and payment solutions, conducting collections and delinquency outreach, and helping students identify appropriate solutions for outstanding balances.\nThe representative collaborates with academic partners and cross-functional departments to resolve financing and account-related issues while delivering high-quality student experience. This colleague serves as a role model for Covista's values and helps foster a culture of CARE consistent with the organization's mission, vision, and purpose.\nKey Responsibilities\nAnalyze each student's financial situation and provide guidance, payment solutions, and account resolution strategies that support student success and fulfillment of financial obligations.\nProactively communicate with students through inbound and outbound phone calls, email, and chat to address account balances, payment options, delinquent accounts, and financing-related questions.\nCollaborate with academic partners and cross-functional teams to resolve account, payment, and student finance issues while delivering a positive student experience.\nCommunicate University policies, procedures, and financing requirements accurately and effectively, ensuring students understand available options and next steps.\nAssist students in making informed financial decisions by providing accurate account and payment guidance.\nConduct collections and delinquency outreach, helping students identify appropriate solutions for outstanding balances while supporting their continued academic success.\nAddress escalated student concerns by identifying appropriate solutions, coordinating with relevant stakeholders, and driving issues through resolution while providing exceptional customer care.\nIdentify opportunities to improve processes, contribute to new initiatives, and support continuous improvement efforts.\nParticipate in team meetings, training, and organizational initiatives.\nMaintain compliance with applicable federal, state, institutional, and regulatory requirements, as well as all company policies and standards.\nPerform other duties as assigned.\n Bachelor's degree preferred; equivalent education and/or relevant work experience required.\nMinimum of 1 year of experience in higher education, customer service, collections, account management, financial services, or a related field preferred.\nKnowledge of student finance processes and higher education regulations preferred; familiarity with Federal financial aid programs is a plus.\nAbility to work independently and collaboratively in a fast-paced, team-oriented environment.\nStrong customer service, verbal communication, and active listening skills, with the ability to remain professional and composed in challenging situations.\nExperience communicating with customers through phone, email, and chat channels preferred.\nDemonstrated ability to effectively engage students regarding outstanding balances, payment obligations, and account resolution options.\nStrong attention to detail and accuracy in documenting student interactions, account activity, and follow-up actions.\nProficiency in Microsoft Office and experience using databases, CRM systems (Salesforce, Banner, Powerfaids), and other web-based applications.\n In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $17.15 and $27.36. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.\nCovista offers a robust suite of benefits including:\nHealth, dental, vision, life and disability insurance\n401k Retirement Program + 6% employer match\n15 Days of Paid Vacation Days each Calendar Year\n12 Paid Holidays + 2 floating holidaysFor more information related to our benefits please visit:\nhttps://careers.covista.com/benefits\n\nEqual Opportunity - Minority / Female / Disability / V / Gender Identity / Sexual Orientation","description_format":"text","description_chars":6605,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education","Continuing Education","Medical Education & Training"],"lifecycle":[{"event":"open","at":"2026-11-09T16:54:50Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":32,"reasons":["conf:3","win:early","comp:junior,brand"],"computed_at":"2026-11-10T02:01:02Z"},"pay":null,"html_url":"https://alion.io/job/covista-student-account-representative","json_url":"https://alion.io/job/covista-student-account-representative.json","meta":{"generated_at":"2026-11-10T02:01:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4716,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7522},"rest":"https://alion.io/mcp/rest/get_company?id=7522"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcovista-student-account-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcovista-student-account-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcovista-student-account-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/covista-student-account-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcovista-student-account-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3972988}},{"tool":"search_jobs","arguments":{"company":"covista.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3972988},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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