{"id":1471319,"url":"https://alion.io/job/covista-technical-sim-support-specialist-teir12","title":"Technical & Sim Support Specialist - Teir1/2","company":{"id":7522,"name":"Covista","domain":"covista.com","url":"https://alion.io/company/covista","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":13,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":52000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Instagram","optional":false},{"name":"LinkedIn","optional":false},{"name":"Model Context Protocol","optional":false}],"status":"live","first_seen_at":"2026-09-29T15:57:06Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-20T19:28:10Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Chamberlain\nWith more than 135 years of history in healthcare education and as the largest nursing school in the country, Chamberlain University is committed to delivering a high-value education that prepares students to thrive as healthcare professionals. We call this commitment Chamberlain Care®-our dedication to providing students with the tools and resources to succeed while immersed in a community of care. By living Chamberlain Care®, we graduate healthcare professionals who transform the health of people worldwide.\nChamberlain is comprised of the College of Nursing and the College of Health Professions. The College of Nursing offers a three-year Bachelor of Science in Nursing degree program and flexible post-licensure programs, such as the RN to BSN option, Master of Science in Nursing degree program, Doctor of Nursing Practice degree program and graduate certificates. The College of Health Professions also offers the Master in Public Health, Master of Social Work and Master of Physician Assistant Studies degree programs.\nChamberlain is accredited by the Higher Learning Commission (www.hlcommission.org), an institutional accreditation agency recognized by the U.S. Department of Education. Learn more about Chamberlain at www.chamberlain.edu, and follow Chamberlain on Instagram, Facebook and LinkedIn.\nOpportunity at a Glance\nThe Technical & Simulation Support Specialist is a Tier 2 support technician with advanced technical skills and knowledge of supporting classroom and back office operations. This position supports all campus equipment and services at the campus and associated campuses/remote locations. In addition to the above, this role is responsible for providing intermediate level of technical support to the SimCare center.\nResponsibilities\nIT Support:\nProvides Tier 1 & 2 support to the campus and associated campuses/remote locations.\nCoordinates daily inspections of classroom equipment and processes repair tickets accordingly.\nBuilds images and software packages to deploy.\nAssists Student Workers and Support Tech I with Student Help Desk support issues.\nAssists in the supervision of Student Workers and/or temporary workers.\nEnsures lab equipment is meeting the requirements of the Academic delivery.\nAssists in maintaining lab security of equipment and software at all sites.\nAssists with network, sever, and telecommunication support.\nFollows standard operating guides and ensures compliance.\nParticipates in training and evaluative sessions and recommends methods to improve lab environments.\nPerforms troubleshooting and support functions for staff, students, and faculty.\nActs as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work)\nSimCare Support\nThe Specialist III is required to provide an intermediate level of support to the SimCare Center\nRequires approximately 10 hours per week\nRespond to requests, service calls and equipment setup assistance on short notice.\nAttend and support all Simlab on-site training, webinars and conferences.\nEnsure all equipment is setup and is in good working order.\nShould be able to provide intermediate level of support for the following:\nSIMLABS:\nSAM II Model, Computer and Sim Scopes.\nLaerdal Mid-fidelity Manikins (8), Sim Pads and Link Boxes.\nPodium PCs (2) and Projectors (2).\nWOW Carts and laptops. (4)\nPrep Area:\nMedsure dispense cart and computer.\nControl Room /Simbay:\nGaumard High-Fidelity Manikins, Noelle, Baby Hal, 5-year old Hal and Laptops, software updates and daily operations.\nLearning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.\nSimbay: Noelle and Baby Hal/5 Year old Hal, monitors (3), Computers (3).\nLaerdal SimMan 3G, laptop, software updates and daily operations.\nLearning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.\nBriefing Rooms:\nComputers/LCD display/AV and Conference equipment.\nLearning Space Website/Server Support.\nNurses Station:\nComputer and Network Printer\nMiscellaneous:\nSetup for training sessions with conference phone as needed.\nPerform support tasks for classroom and lab equipment.\nCompletes other duties as assigned.\nPerforms other duties as assigned\nComplies with all policies and standards\n Associate's Degree in a technical field Preferred\n2 years’ experience with desktop support or in a help desk Required and\n2 years’ experience with Microsoft Active Directory in a large network environment Required and\nEntry level experience with networking, data, and voice systems. Required and\nExperience with classroom equipment Preferred\nKnowledge of Microsoft Operating Systems, installation, and troubleshooting.\nAdvanced PC troubleshooting skills.\nGood working knowledge with Hardware/Software installation in a network environment.\nKnowledge of printer troubleshooting and repair.\nThis position may require occasional evening and weekend work.\nAbility to lift up to 50 lbs.\nMust achieve Chamberlain University SimCare Technical Support Certification as evidenced by successfully completing Laerdal, Gaumard and Learning Space training Required and\nMCP and A+ certification Preferred\n In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $38894.07 and $68341.37. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.\nCovista offers a robust suite of benefits including:\nHealth, dental, vision, life and disability insurance\n401k Retirement Program + 6% employer match\nParticipation in Covista’s Flexible Time Off (FTO) Policy\n12 Paid HolidaysFor more information related to our benefits please visit:\nhttps://careers.covista.com/benefits\n\nEqual Opportunity - Minority / Female / Disability / V / Gender Identity / Sexual Orientation","description_format":"text","description_chars":6112,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Flexible time off"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education","Continuing Education","Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-09-29T16:18:38Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.529,"p_room":0.9,"age_days":20,"expected_fill_days":35,"reasons":["conf:3","stale_co","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/covista-technical-sim-support-specialist-teir12","json_url":"https://alion.io/job/covista-technical-sim-support-specialist-teir12.json","meta":{"generated_at":"2026-10-20T19:50:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22931,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7522},"rest":"https://alion.io/mcp/rest/get_company?id=7522"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcovista-technical-sim-support-specialist-teir12"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcovista-technical-sim-support-specialist-teir12"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcovista-technical-sim-support-specialist-teir12"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/covista-technical-sim-support-specialist-teir12\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcovista-technical-sim-support-specialist-teir12"}]}